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# Software Support Analyst - Payroll

- **Company:** Zellis
- **Location:** Almondsbury, UK
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Law Practice Management Software, Microsoft Office, Software Systems, Data Management
- **Published:** July 12, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=e618ee8c311302d9

## About the Role

* Prior experience in a Payroll processing, advisory or customer support role with demonstrable knowledge of Payroll legislation and best practice
 * Proven experience in customer service or customer support role
 * Proficient with Payroll & case management software as well as the Microsoft suite of products
 * Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS)
 * A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. You'll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and it's positive potential and a desire to learn

## Description

As a Payroll Software Support Analyst, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. You'll work with a range of stakeholders including, HR/Payroll managers, Finance, IT professionals, to resolve issues, improve service delivery, and enhance the customer experience.

We will provide full product training, supported by your team, but you'll need to be tech savvy ideally with a Payroll background and a thirst to learn with interest in developing a career in a software support environment.

For this role you will be expected to work hybrid, two days a week in the office. This role can be based from either our Bristol or Peterborough offices., * Technical Support: Provide expert payroll related support across Zellis products, resolving software and data-related issues, and contributing to product improvement.

 * Case Management: Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience.
 * Knowledge Sharing: Knowledge Article creation.
 * Collaboration: Provide input in support team in meetings, follow defined support procedures, and help drive continuous improvement.
 * Travel & Flexibility: Occasional travel to Zellis/customer maybe required. Occasional on-call support (evenings/weekends) on a rota basis.


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