> Markdown version of [/jobs/ext/1245297-remote-support-engineer](https://www.wearedevelopers.com/jobs/ext/1245297-remote-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote Support Engineer - **Company:** Humanoid - **Location:** London, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Bash Shell, Booting (BIOS), Ubuntu (Operating System), Linux, Firmware, Python (Programming Language), Pattern Recognition, Software Troubleshooting, Git, Lidar - **Published:** July 12, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d7defd4aeaef5f50 ## About the Role * Hands-on knowledge of robot hardware: 2D/3D LiDAR, RGB cameras, motors, and actuators. * Software troubleshooting on robots: ROS2, Bash, Ubuntu/Linux, and bootloader/firmware. * Strong remote-diagnosis instincts - you localise faults precisely before recommending any physical work. * Clear technical communication with customers and field teams, especially under SLA pressure. * A methodical, case-to-the-end mindset with disciplined documentation. * Willingness to travel occasionally for on-site interventions. Nice to have: * Experience with Time-of-Flight (ToF) sensors and IMUs. * Python and Git for building small diagnostic utilities. * Prior customer-facing field-service or technical-support experience. * Familiarity with SLA-driven support operations and lean, one-piece-flow ways of working. ## Description Here at Humanoid, we believe in a future where robots amplify human potential. That's why we've set out on a mission to build the world's most capable, commercially-scalable, and safe humanoid robots. We're bringing that mission to life with HMND-01 Alpha - our rapidly developed humanoid platform now running in real industrial pilots - and we're growing the team to take it even further., We are looking for a Remote Support Engineer to be the troubleshooting core of our Remote Services team - the people who keep our humanoid robots running in the field. When a robot has a problem, you diagnose it remotely, resolve what can be resolved without a site visit, and - when hands are needed on the robot - produce a precise physical-intervention recommendation for the field or Repair Centre teams to execute. This is a hands-on, customer-facing technical role. You will work remote-first, diagnosing as deep into the robot as the tools allow, and you will occasionally travel as a "flying doctor" when local resources cannot resolve an issue themselves. What You'll Do: * Diagnose robot faults remotely using telemetry and our Digital Shadow diagnostics (remote diagnostics, 3D BOM explosion, and fleet-pattern detection). * Resolve issues remotely wherever possible, driving each case to the deepest root cause you can before escalating. * Produce complete physical-intervention recommendations - what to do, why, how, the skill level, spare parts, expected time, and any special tooling. * Occasionally, act as a flying doctor on-site when local resources cannot fix the issue themselves. * Prioritise cases against SLAs and keep customers informed with clear, transparent updates. * Document diagnoses and resolutions so the team's collective knowledge grows while the digital tools mature. * Escalate through the single point of entry to Engineering when a case genuinely needs R&D. ## Related Videos - [How to develop an autonomous car end-to-end: Robotic Drive and the mobility revolution](https://www.wearedevelopers.com/videos/22-how-to-develop-an-autonomous-car-end-to-end-robotic-drive-and-the-mobility-revolution) - [Robots are coming into the wild! 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