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# Operational Business Support

- **Company:** ISS Facility Services
- **Location:** Leeds, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Computer-Aided Facility Management, Microsoft Office
- **Published:** July 12, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=02730b402ee73dde

## About the Role

Excellent telephone manner and professional communication skills
Strong organisational skills with the ability to prioritise workloads effectively
Competent IT skills with proficiency in Microsoft Office applications, particularly Excel
Ability to work independently, use initiative and perform effectively under pressure
Strong time management skills with the ability to meet deadlines
Clear and confident verbal and written communication skills, with a proactive approach to engagement
Willingness and ability to learn new systems and processes

## Description

We are seeking an Operational Business Support professional to support 55001 asset management compliance, CAFM engineering PPM compliance planning, and helpdesk operations.

The role plays a key part in ensuring effective coordination of engineering activities, accurate reporting, and compliance with required standards., We are looking for a highly organised individual who can deliver an efficient helpdesk service, support third-party resource planning, and maintain strong client and colleague relationships while ensuring all operational and safety procedures are consistently followed., Administer back-office functions to support 55001 asset management compliance, including PPM CAFM upload sheets and reporting on completion, corrective actions, and forward planning
Book and coordinate service visits for supply chain contractors, including creating and submitting health and safety work packs for approval
Ensure all safety documentation and compliance packs are issued, tracked, and actioned within required timeframes
Operate an effective helpdesk service, managing enquiries and directing workflow using electronic systems
Log and prioritise all calls accurately, assigning reference numbers and meeting KPI response times
Liaise with third-party suppliers to allocate work and maintain clear two-way communication
Provide general administrative and clerical support, including cover for colleagues during absences
Support compliance, safety, and client relationship activities, contributing to a high standard of service delivery


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