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# IT Operations Transformation Lead

- **Company:** Manpower
- **Location:** Slough, UK
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Information Technology Operations, Data Analytics, ArcSight Event Correlation
- **Published:** July 12, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=d5b9553c6ea773df

## About the Role

* Proven track record delivering large-scale IT Operations transformation programmes in complex environments
 * Strong experience leading operational change within in-house, outsourced, or hybrid service delivery models
 * Demonstrated success implementing AIOps or advanced automation within IT Operations
 * Deep knowledge of ITSM frameworks (e.g., ITIL) and modern service management practices
 * Experience working with multiple vendors and managing commercial/service relationships
 * Strong leadership, influencing, and stakeholder management skills

Key Attributes

 * Outcome-driven with a strong focus on measurable business value
 * Comfortable operating in ambiguity and driving structure in evolving environments
 * Strong communicator with the ability to engage both technical and non-technical audiences
 * Pragmatic and delivery-focused, balancing strategic vision with hands-on execution

## Description

We are seeking an experienced Transformation Lead to drive a large-scale change programme across our IT Service Operations function. This role will be accountable for end-to-end delivery of operational transformation, ensuring improved service performance, efficiency, and scalability, while embedding modern, AI-driven operational capabilities., * Lead the end-to-end transformation of IT Service Operations, from current state assessment through to steady-state optimisation

 * Define and execute a clear transformation roadmap aligned to business and technology strategy
 * Drive service model redesign, including operating model, processes, tooling, and governance
 * Oversee service migration, vendor onboarding/offboarding, and knowledge transfer activities
 * Embed best practices across ITSM (e.g., Incident, Problem, Change, Service Request Management)
 * Lead stakeholder engagement across business, IT, and third-party providers, including executive-level communication

AIOps & Automation Focus

 * Bring recent, hands-on experience implementing AIOps capabilities within IT Operations
 * Identify and deploy opportunities for intelligent automation, predictive monitoring, and event correlation
 * Improve service resilience and reduce manual intervention through data-driven operations
 * Partner with engineering and platform teams to integrate AI-driven tooling into the service landscape


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