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# Servicemitarbeiter im 1st Level Help Desk

- **Company:** ACRELEC GmbH
- **Location:** Unterschleißheim, Germany (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Wireless LAN, Customer Data Management, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Network Administration, Remote Access Technology
- **Published:** July 12, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=3a849fc22adcd6eb

## About the Role

* Abgeschlossene kaufmännische und/oder IT-Ausbildung
 * Mindestens 3 Jahre Erfahrung im Kundensupport / IT Helpdesk
 * Fundierte MS Office Kenntnisse
 * Hohe Dienstleistungs- und Kundenorientierung
 * Gute Ausdrucksweise in Wort und Schrift (Deutsch & Englisch)
 * Kenntnisse im Bereich Hard- und Software (Installation und Konfiguration) sowie LAN, WLAN & VPN sind wünschenswert
 * Hohe Lernbereitschaft und Neugier auf neue Technologien

Aber vor allem: Teamgeist und Spaß an der Zusammenarbeit.

## Description

* Multimediale (Telefonische und schriftliche) Kundenbetreuung im 1st und 2nd Level Support
 * Fehleranalyse und -behebung von Hard- und Softwareproblemen
 * Netzwerk Administration und Überwachung installierter Systeme
 * Sicherstellung der Service-Level-Agreements
 * Installation und Konfiguration von Hard- und Software über Fernzugriff
 * Pflege von Kundenstammdaten
 * Mitwirken im Rahmen von Outbound Sales Kampagne


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