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# First Level Supporter

- **Company:** HIBA e.V.
- **Location:** Magdeburg, Germany (Remote available)
- **Salary:** €32,500.0 - €38,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Systems Integration, Operational Systems, Hardware Infrastructure, User Administration
- **Published:** July 12, 2026
- **Apply:** https://www.xing.com/jobs/magdeburg-first-level-supporter-156133672

## About the Role

* Abgeschlossene IT-Ausbildung (z. B. Fachinformatiker für Systemintegration) oder vergleichbare Qualifikation
 * Erste Erfahrung im IT-Support / Helpdesk wünschenswert
 * Grundkenntnisse in Windows-Betriebssystemen, MS Office, Netzwerken und IT-Hardware
 * Hohe Serviceorientierung und kommunikative Fähigkeiten
 * Analytische und lösungsorientierte Arbeitsweise
 * Gute Deutsch- und Englischkenntnisse

## Description

* Erster Ansprechpartner für IT-Anfragen per Telefon, E-Mail oder Ticket-System
 * Analyse und Bearbeitung von IT-Störungen im Hard- und Softwarebereich
 * Benutzerverwaltung (z. B. Anlegen und Verwalten von Accounts, Rechtevergabe)
 * Installation, Konfiguration und Support von Standardsoftware und Betriebssystemen
 * Dokumentation von Anfragen und Lösungen im Ticketsystem
 * Weiterleitung komplexer Anfragen an den Second-Level-Support
 * Unterstützung bei IT-Rollouts und kleineren IT-Projekten


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