> Markdown version of [/jobs/ext/1246241-mitarbeiter-it-service-desk-support-first-level](https://www.wearedevelopers.com/jobs/ext/1246241-mitarbeiter-it-service-desk-support-first-level). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Mitarbeiter IT-Service Desk/ Support (First-Level)

- **Company:** Mecklenburgische Versicherungsgruppe
- **Location:** Hannover, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Operational Systems
- **Published:** July 12, 2026
- **Apply:** https://www.xing.com/jobs/hannover-mitarbeiter-it-service-desk-support-first-level-156197939

## About the Role

* Kommunikationsprofi: Du bist freundlich, geduldig und kannst komplexe Dinge einfach erklären
 * Support-Erfahrung: Du hast Erfahrung im Umgang mit Microsoft Windows Betriebssystemen und Microsoft 365
 * Lernbereitschaft: Du musst kein IT-Profi sein, solltest aber echtes Interesse an Hard- und Software mitbringen und bereit sein, dein Wissen stetig zu erweitern
 * Struktur: Du arbeitest gewissenhaft und verlierst auch bei hohem Arbeitsaufkommen nicht den Überblick

## Description

* Analyse und Behebung von technischen Problemen im First- und Second Level Support
 * Sicherstellung der Einhaltung der Antwortzeiten, abhängig vom Grad der Fehlermeldung
 * Dokumentation der Arbeitsschritte zur kontinuierlichen Verbesserung unserer Support-Prozesse
 * analytisches und zielgerichtetes Vorgehen im Problemlösungsprozess


## Related Videos

- [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images)
- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Exploring BOS: The Blockchain Operating System by NEAR Protocol](https://www.wearedevelopers.com/videos/781-exploring-bos-the-blockchain-operating-system-by-near-protocol)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [German Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/328-german-business-culture-and-etiquette)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)