> Markdown version of [/jobs/ext/124647-help-desk-tier-iii](https://www.wearedevelopers.com/jobs/ext/124647-help-desk-tier-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Tier III

- **Company:** UNISON INFORMATION TECHNOLOGY LLC
- **Location:** Doral, FL, United States
- **Experience:** Experienced
- **Salary:** $39,520.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Backup Devices, Cloud Computing, CompTIA Network+, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Network Security, Microsoft Office, Windows Servers, Network Architecture, Routing, Virtual Local Area Networks, Virtualization Technology, Network Routers, HybridCloud, Firewalls (Computer Science), Cisco, Vmware
- **Published:** May 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=84faef934caa8990

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * 5+ years of experience in IT support/engineering within an MSP environment.

 * Strong hands-on experience with Windows Server, AD, Hyper-V/VMware, Azure or AWS.
 * Network & security experience: firewalls, switches, routing, VLANs, VPNs.
 * Experience with RMM/PSA tools (e.g., Kaseya, Autotask, Datto) is a plus.
 * Excellent problem-solving, documentation and communication skills (client-facing).
 * Certifications such as CompTIA Network+/Security+, Microsoft, Cisco are preferred.
 * Must be able to work onsite (local candidates only)., * Bachelor's (Preferred)

Experience:

 * Help desk: 2 years (Preferred)
 * IT support: 2 years (Preferred)

## Description

* Act as escalation point for complex technical issues (servers, network, cloud, security) coming from Tier 1/2 teams.
 * Administer and troubleshoot Windows Server environments (Active Directory, DNS, DHCP), virtualization (VMware, Hyper-V), cloud (Azure, AWS).
 * Manage and configure network infrastructure: firewalls, switches, routers, VLANs, VPNs.
 * Implement and maintain Microsoft 365 / Office 365, hybrid cloud solutions, backup/disaster recovery technologies.
 * Create documentation, best practices, and knowledge-base articles; mentor junior technicians.
 * Work directly with clients (onsite) when required: site surveys, project design, pre-/post-sales technical support.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)