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# Product Support Specialist I

- **Company:** Meridian
- **Location:** Atlanta, GA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, JIRA, Software as a Service, Issue Tracking Systems, Microsoft Office, Software Systems, Information Technology, Zendesk
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1f4cecc64a0e1224

## About the Role

* 1-2 years of experience in a technical support or customer service role
 * Experience customizing or supporting SaaS software
 * Basic familiarity with software applications and an eagerness to learn more
 * Exposure to utility, billing, or cooperative systems is a bonus (nice-to-have for Meridian)
 * Comfort with Microsoft Office and basic CRM/help desk tools
 * Familiarity with ticketing systems (e.g., Jira, Zendesk) preferred
 * Strong verbal and written communication skills
 * Ability to explain technical concepts in a clear, user-friendly way
 * Committed to delivering timely, high-quality service
 * Bachelor's degree in IT, Computer Science, or equivalent experience a plus

## Description

Are you someone who loves solving puzzles, helping people, and learning new tech? Join Meridian Cooperative, where we power utilities and communities with smart software solutions-and support our customers every step of the way.
We're looking for a Product Support Specialist I to be the friendly, knowledgeable first point of contact for our users. If you enjoy diving into technical challenges, explaining solutions in simple terms, and making someone's day easier, we want to hear from you.
What You'll Do

 * Be the voice of Meridian: Help customers by phone and email with product questions and issues.
 * Problem-solve with purpose: Troubleshoot basic software issues and guide users through solutions.
 * Be a bridge: Escalate complex problems to senior team members and collaborate with internal teams.
 * Empower our customers: Deliver software training via webinars or one-on-one sessions tailored to their needs.
 * Help improve our products: Log user feedback and work closely with product and development teams.
 * Learn and grow: Gain hands-on experience with software systems while being supported by a team of experts.


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