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# Desktop Support

- **Company:** ABI USA SALES CORP.
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Salary:** $2,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Learning Management Systems, Network Troubleshooting, Microsoft Office, Microsoft SharePoint, Office365, Adobe
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0d341fb3c796b224

## About the Role

Required/Desired Skills Skill Required/Desired Amount of Experience Communication skills Required 2.0 Years Customer Service skills Required 2.0 Years Problem-solving skills Required 2.0 Years Hardware and network troubleshooting skills Required 2.0 Years Understanding of Windows OS Required 2.0 Years Support and use of Microsoft Office 365 Required 2.0 Years

## Description

Desktop
Support to the Massachusetts Firefighting Academy

Update
all laptops in classrooms, update all screen cast devices and or other needed
electronics for delivery (i.e., cameras, portable projectors....)

Ensure
all laptops are updated, charged, browser history cleared, and prepared for
testing, testing links work

Update
and check all AV kits in the crib, update missing and or damaged materials,
work with IT to remove incorrect profiles, clear browsing history, ensure
device is updated, cleaned, and ready to go back out

Support
maintenance and log history, device assignment tracking on all MFA
devices

Support
SharePoint and Teams interface issues and requests, work with access issues, problem-solve
sharing of materials and blocks

Work
with contractors on authentication issues and access issues

Work
with full-time and contract staff on login and access issues for immediate
support while an IT ticket is put in

Additional
supports that come up when we need problem-solving (Teams, SharePoint, OneDrive,
Cognito, QM, LMS, Adobe...)

Basic
O365 support and use


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