> Markdown version of [/jobs/ext/1246741-service-desk-specialist](https://www.wearedevelopers.com/jobs/ext/1246741-service-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Specialist

- **Company:** Blum, Inc
- **Location:** Stanley, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, IBM Notes, Networking Hardware, Microsoft Office, Windows Servers, Network Service, Wireless Devices, Information Technology
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=619444c47bacfb04

## About the Role

We are seeking a motivated and hard-working Service Desk Specialist to join our growing team at Blum USA. If you are interested in the challenge of working at a company that produces innovative products, then we would like to hear from you. We are a family owned business that offers a culturally diverse work environment, competitive benefits package and an opportunity to challenge your abilities. This is a great opportunity to link your career with an established international company., * HS diploma or GED required

 * 2-year degree in Computer Science or related field preferred
 * Equivalent technical training & experience in a technical support/service desk environment supporting networked & remote computer systems, Microsoft Windows Servers & Workstations & Microsoft Office Products can be substituted
 * Minimum 2 years' experience in a technical support / service desk environment supporting networked & remote computer systems
 * Minimum 2 years' experience supporting Microsoft Windows Servers & Workstations
 * Minimum 2 years' experience supporting Lotus Notes & Microsoft Office Products

## Description

As a Tier I level Service Desk Specialist, you will be expected to install, configure and maintain various computer systems, printers, applications, and network equipment.
Additional responsibilities for this position include:

 * Provide technical support and problem resolution for end users
 * Keep current with development of new system features and technology
 * Works an office schedule and is expected to work outside of normal working hours to prevent network service interruption
 * Perform other duties as assigned, including manual labor, such as staging materials, packing, inventory and delivery, To be successful in this type of position, we need team players who bring a positive attitude to the workplace and enjoy being around and working with others. The ideal candidate will have a minimum of 2 years of experience in a technical support / service desk environment supporting networked and remote computer systems in an international company or a subsidiary of an international company.
Additional requirements for this position include:

 * Responsible for the installation, configuration, & maintenance of various computer systems, printers, applications & network equipment
 * Provide technical support & problem resolution for end users
 * Keep current with development of new system features & technology
 * Works an office schedule & is expected to work outside of normal working hours to prevent network service interruption
 * Perform other duties as assigned, including manual labor, such as staging materials, packing, inventory & delivery
 * Microsoft Windows Servers & Workstations, Microsoft Office Products & Outlook
 * Principles & processes for providing customer & personal services (including assessment of customer needs & customer satisfaction)
 * Network & wireless device configuration


## Related Videos

- [What is quantum computing?](https://www.wearedevelopers.com/videos/481-what-is-quantum-computing)
- [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net)
- [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud)
- [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server)
- [Your organization as a Graph](https://www.wearedevelopers.com/videos/2051-your-organization-as-a-graph)
- [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)