> Markdown version of [/jobs/ext/1246779-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/1246779-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Technician - **Company:** NTT - **Location:** Belle Meade, TN, United States - **Experience:** Experienced - **Salary:** $58,698.0 - $64,480.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, IMac, Apple IOS, Chrome OS, Cloud Computing, Microsoft Management Console, Desktop Computing, HP Thin Clients, Web Browsers, Issue Tracking Systems, Microsoft Office, Microsoft Software, Citrix Systems, Enterprise Software Applications, Break Fix, Peripherals, Firewalls (Computer Science), Computer Equipment, Landesk, Laptops, Gsuite - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fbe83f34703a9832 ## About the Role * Must have at least at least 3+ years of experience desktop support experience including: * Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement. * Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers. Preferred Skills: * MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client * Motivated technician with proven troubleshooting skills * Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service. * Must be able to effectively multi-task and work in a dynamic, fast-paced team environment. * Familiarity with workgroup and domain environments * Windows 10 / ChromeOS / Cloud Ready Deployments * Active Directory - Computer management * Imaging, software push using Ivanti LANDesk * Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers) * Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications) * Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines) ## Description The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service., This position will be working in Belle Meade but also could be required to work in other locations when necessary. Rotating On-call/holiday and occasional weekend support. This role requires working onsite daily at our client's facility and requires employee get a Flu vaccination on or before start date to the extent required by applicable law., * Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment. * Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc. * Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. * Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software. * Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge. * IMAC - Desktop, Laptop, printer and attached peripherals installation maintenance including hardware, software, and consumables. * Ticket and workload management utilizing customer provided ticketing system. * Physically able to lift and move hardware. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)