> Markdown version of [/jobs/ext/1246805-cloud-support-engineer](https://www.wearedevelopers.com/jobs/ext/1246805-cloud-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Support Engineer - **Company:** Net At Work - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $80,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Cloud Computing, Cloud Engineering, Database Connection, Disaster Recovery, Multi-Factor Authentication, VMware ESX Servers, Infrastructure as a Service (IaaS), Internet Information Services (IIS), Virtual Private Networks (VPN), Simple Mail Transfer Protocols, Microsoft SQL Server, Windows Servers, Remote Desktop Services, Virtualization Technology, VMware VSphere, Private Cloud Environment, SSL Certificate Management, Firewalls (Computer Science), Amazon Relational Database Service, ArcSight Event Correlation, Firewall Services Module, Vmware - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b6a3cd8b85102429 ## About the Role The ideal candidate is technically strong, disciplined in troubleshooting, comfortable working across multiple client environments, and able to communicate clearly with end users, internal engineers, service leadership, and onboarding teams., * 3+ years of experience in help desk, managed services, systems administration, cloud operations, or a comparable technical support environment. * Demonstrated ability to resolve complex technical issues independently while knowing when to escalate with clear evidence and recommended next steps. * Experience supporting IaaS in private cloud environments; public cloud exposure, especially Azure, is preferred. * Strong written documentation habits, including clear technical notes, client-facing summaries, root cause findings, and knowledge-base contributions. * Microsoft certifications, VMware/VCP certification, Azure certifications, or equivalent hands-on experience are preferred. Customer Requirements This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function. Core Competencies * Client Champion - Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes. * Problem Solver - Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge. * Promise Keeper - Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment. * Collaborative Integrator -Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity. * Driven Intrapreneur - Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude. * Inspiring Coach - Help employees, clients and partners using knowledge, expertise, experience, and situational fluency. ## Description The Cloud Support Engineer provides advanced remote technical support for Cloud@Work clients across hosted desktop, server, network, identity, backup, and application-adjacent infrastructure. This role is hands-on, escalation-oriented, and accountable for restoring service quickly while documenting root cause, corrective actions, and follow-up recommendations in ConnectWise Manage., * Triage, troubleshoot, and resolve escalated support incidents across Windows Server, Remote Desktop Services, Active Directory, Group Policy, SQL Server, Microsoft 365, virtualization, VPN, firewall, printing, and endpoint access issues. * Perform structured remote diagnosis, including log review, service validation, event correlation, connectivity testing, user/session analysis, and change impact review. * Support hosted application environments, including IIS/SMTP dependencies, SSL certificate management, database connectivity, and application access workflows. * Administer and support cloud and virtualization platforms, including VMware vSphere/ESXi/vCloud and private cloud infrastructure; Azure and AWS exposure preferred. * Investigate backup, replication, restore, and disaster recovery issues; validate recovery points and escalate risks when data protection gaps are identified. * Manage secure remote access technologies, including VPN, RDWeb/RDS, firewall rules, access controls, MFA-adjacent workflows, and user connectivity issues. * Document troubleshooting steps, technical findings, time entries, client impact, and resolution notes in ConnectWise Manage with enough detail for repeatability and auditability. * Use MSP toolsets such as ConnectWise Manage, ConnectWise Automate, ConnectWise Control, IT Glue, monitoring tools, and client documentation platforms to drive consistent service delivery. * Collaborate with Onboarding Engineers, Support Engineers, Service Delivery leadership, and project teams to transition new clients, reduce recurring issues, and improve support readiness. * Participate in on-call rotation and after-hours incident response when required. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Seriously gaming your cloud expertise: from cloud tourist to cloud native](https://www.wearedevelopers.com/videos/373-seriously-gaming-your-cloud-expertise-from-cloud-tourist-to-cloud-native) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)