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# IT Technician

- **Company:** YWCA Northeastern Massachusetts, Inc.
- **Location:** Lawrence, MA, United States
- **Salary:** $55,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Cyber Security, Microsoft Management Console, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, System Center Configuration Manager, Network Administration, Office Suite, Information Technology, User Accounts
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a1a5925e39eab2e4

## About the Role

IT Technician Experience:

 * Proven experience in network administration and computer management.
 * Excellent troubleshooting and diagnostic skills, with the ability to quickly resolve technical issues.
 * Familiarity with IT tools such as Jira, Remedy, SCCM for issue tracking and system management.
 * Knowledge of DNS settings and their impact on network performance.

 * Windows: 1 year (Required)
 * IT: 1 year (Required)
 * Jira: 1 year (Preferred)
 * Customer service: 1 year (Required)

## Description

The ideal candidate will be responsible for managing and maintaining our company's IT infrastructure, providing technical support, and ensuring the smooth operation of all systems., * Perform network administration tasks to ensure connectivity and availability of IT resources.

 * Provide basic training to employees on new software, systems, and best practices for IT security.
 * Assist with setting up new user accounts and workstations, including configuring email, printers, and other essential software.
 * Manage computer systems, including troubleshooting hardware and software issues.
 * Install, configure, and maintain company hardware, including computers, printers, mobile devices, and other peripherals.
 * Ensure that software licenses are up-to-date and manage software updates and patches.
 * Utilize tools such as Remedy, Jira, and SCCM for ticketing, issue tracking, and system management.
 * Maintain Office suite applications and provides user support to staff.
 * Aid with mobile device setup and troubleshooting.


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