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# Managed IT Support Technician

- **Company:** Acacia IT
- **Location:** Tucson, AZ, United States
- **Salary:** $35,360.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Business Software, Computer Networks, Microsoft Desktop Optimization Pack, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, QuickBooks (Software), Network Routers, Computer Equipment, Application Client, Firewall Services Module, Server Operating Systems & Platforms
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0cf2bd19d40c0c08

## About the Role

Microsoft desktop and server operating systems

 - Working knowledge of Azure
 - Router and firewall configuration, including VPNs
 - Computer hardware installation and troubleshooting
 - Network troubleshooting techniques and protocols
 - Common business software such as Microsoft Office and QuickBooks

Professional skills:

 - Clear, patient communication with clients and teammates, * IT support: 3 years (Required)

License/Certification:

 * Driver's License (Required)

## Description

We're looking for an outgoing, confident technician to join our help desk team, supporting our managed services clients both remotely and on-site.

Why You'll Want to Work Here

 - Real career growth: We pay for your certification training. Come in as a Level 1 tech; advance with new credentials and skills.
 - Breadth you can't get anywhere else: Work across multiple companies, industries, and network environments, from small offices to complex infrastructures.
 - A team that has your back: Collaborative, supportive environment where senior techs mentor rather than gatekeep.
 - Benefits that matter: Medical and supplemental insurance, plus a gym membership on us.
 - Compliance experience: Exposure to regulated environments (PCI, HIPAA, and government compliance work) that makes your resume stand out.

What You'll Do

 - Troubleshoot computer, server, and network issues remotely and on-site
 - Install and support a wide range of client software
 - Deploy PC, server, and network hardware
 - Manage client networks, updates, and software through our RMM platform
 - Collaborate with fellow technicians on client issues
 - Build positive, responsive relationships with the clients who count on us


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