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# Work in Basketball!-Help Desk Technician

- **Company:** Sportsmedia Technology Corp
- **Location:** Secaucus, NJ, United States
- **Salary:** $37,440.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Software Debugging, Software Maintenance, Computer Equipment, Workday
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c9a1d5aeefe856b1

## About the Role

Are you a basketball fan? Do you have experience troubleshooting and maintaining software/hardware? Do you enjoy solving problems and working with customers to score winning solutions? If you answered yes to these questions, we've got a great opportunity for you to shoot your shot with SMT as a Basketball Help Desk Technician!, * Knowledge of computer hardware, software, and Windows OS

 * Excellent attention to detail
 * Basic Basketball Rules Knowledge
 * Strong verbal communication and interpersonal skills
 * Availability to work night, weekend, and holiday games
 * Previous technical troubleshooting skills preferred
 * Ability to:
 + Quickly process feedback from the system and adjust in real time
 + Work well under pressure and complete tasks on time
 + Follow daily checklists and other written procedures
 + Provide Events support during the off-season and when needed
 + Must be reliable in execution of assigned tasks and detail oriented
 + Must be dependable in terms of punctuality and task performance efficiency
 + Able to complete assigned projects and assignments in a timely manner

## Description

As a part-time Help Desk Technician, you will provide game day support for games and events for basketball leagues. During the league seasons, flexibility is key as the workday could be morning, afternoon or night shifts based on league game schedules. You will be responsible for ensuring SMT/league resources are functional pregame as well as monitor multiple systems and applications during live events. Additionally, you are expected to troubleshoot multiple systems and connections in the event of irregular or total loss of functionality.

This role requires the ability to work nights, weekends and holidays throughout basketball season, including preseason and summer league, as well as affiliated league schedules. Weekly hours will range between 15-30 hours/week

This position will report on-site to the NBA Headquarters in Secaucus, NJ.

What is Your Daily Impact at SMT?

 * Systems support for all leagues, systems and applications
 * Monitors multiple systems and applications
 * Works within a group to ensure that our services are delivered successfully
 * Creates and continues an open communication platform with SMT and its clients
 * Communicates with staff on-site for verification of SMT system deliverables
 * Performs system maintenance when necessary - both on and off-site
 * Troubleshoots system components - computers, cameras, cables, printers, networks, and SMT software
 * Assists in testing all related hardware and software, diagnoses problems and recommends solutions for debugging
 * Logs tickets for all calls, emails, or any issues communicated to the help desk


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