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# Telco Support Tier II Analyst

- **Company:** Ensign Services, Inc.
- **Location:** Dallas, TX, United States (Remote available)
- **Salary:** $58,240.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Data Transmissions
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e1bf9209032e16e4

## About the Role

* 3+ years of telecommunications experience, required.
 * Avaya PBX experience - at least 1+ years a plus.
 * Ability to properly analyze telecommunications networks, specifically with regard to voice and data communications.
 * Demonstrate skill in telecommunication network design and Telco.
 * Technical and managerial skills to monitor and control communications systems performance.
 * Customer service and performance driven.
 * Ability to work effectively with team members of all levels.
 * 25% travel is required.

## Description

* Support and maintain all telco MAC, provider outages and coordinate technical dispatches for any affiliated sites.
 * Assume the responsibility of and accountability for the job duties of the Telco Helpdesk/Support Analyst.
 * Support phone and telecommunications issues within the organization and various vendors.
 * Measure the traffic that comes across the organization's network and the costs associated with this traffic.
 * Monitors the network and works to improve stability and availability while enhancing security features.
 * Perform work as scheduled and instructed by the Director of Telecommunications.
 * Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the organization.
 * Answer inbound calls from a queue to open support tickets and troubleshoot reported service and phone issues.
 * Other related duties and responsibilities that may become necessary to ensure that the needs of the organization are met.


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