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# Computer User Support Specialist - 304663

- **Company:** Delaware Nation Industries
- **Location:** Wright-Patterson Air Force Base, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** VoIP, Business Software, Networking Basics, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, SC Clearance, Computer Equipment, Printer Maintenance
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=47e9fcfee141332c

## About the Role

* High school diploma or equivalent
 * Security+ or equivalent DoD 8140 certification
 * Active Secret clearance (or higher)
 * At least 3 years of experience in computer support, help desk, or IT customer service
 * Experience supporting computer hardware, software, and printer maintenance
 * Strong customer service, communication, and listening skills
 * Ability to manage multiple priorities and work independently
 * Technical knowledge of desktop support, standard business software, and basic networking

Preferred Qualifications

 * Experience with government IT asset management systems
 * CompTIA A+ or other relevant technical certifications
 * Experience supporting government customers or working in a government environment

## Description

The Computer Help Desk Technician provides first-level technical support to government users in a fast-paced operational environment. This role is responsible for troubleshooting hardware and software issues, supporting end-user devices and peripherals, maintaining IT asset inventory, and delivering responsive customer service. The ideal candidate combines strong technical ability with professionalism, attention to detail, and a service-focused approach.

 * Provide first-line technical support to end users and resolve issues in a timely and professional manner
 * Install, configure, troubleshoot, and maintain desktop and laptop hardware, software, and related peripherals
 * Support printers, VoIP telephones, and general office IT equipment
 * Assist users with connectivity issues and basic network-related troubleshooting
 * Track, assign, and maintain IT asset inventory in accordance with established procedures
 * Document support activity and maintain accurate records in ticketing and asset management systems
 * Deliver user guidance and basic training on systems, software, and equipment as needed
 * Maintain strong customer relationships while ensuring compliance with program and organizational requirements


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