> Markdown version of [/jobs/ext/1247471-technical-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/1247471-technical-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist II - **Company:** New England Life Care - **Location:** Concord, NH, United States - **Experience:** Starter - **Salary:** $52,000.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Antivirus Softwares, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Microsoft Office, Microsoft SQL Server, Network Administration, Citrix Systems, Remote Desktop Services, TCP/IP, Wide Area Networks, Backup and Restore, Network Routers, Firewalls (Computer Science), User Identification, User Accounts - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ce486547f28fbe6f ## About the Role * Associates degree equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. * Maintains necessary level of technical expertise by reading trade journals and other communications. * Certification in network or systems administration or 1-2 years experience working in Systems/Network Administration preferred. * Valid Driver's license in good standing and ability to travel to all company offices as needed for support and maintenance. Routine visits will be expected to branch offices on a regular basis. * Requires working knowledge of Microsoft Windows in a Microsoft Windows Active Directory Environment; ability to install, remove, and support PC related hardware and software, including printers; and good understanding of LAN/WAN technology as it relates to DNS, WINS, DHCP, TCP/IP, etc. * Experience working in a team-oriented, collaborative environment. * Exceptional interpersonal skills, with a focus on listening and questioning skills. * Proven analytical and problem-solving abilities. * Dependability in attendance and job performance. * Knowledge of Citrix, Terminal Services, Web Site support/design, MS Exchange, backup systems, anti-virus software, routers, firewalls, MS SQL, MS Office applications, Office 365 and ShoreTel phone system a plus. * Exceptional written and oral communication skills. * Highly self-motivated and directed. * Attention to detail. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Good interpersonal skills, ability to work well with others at all levels of the organization. * Knowledge of HIPAA Privacy and Security requirements preferred ## Description The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level., * Field incoming help requests from end users via telephone, email, or in-person in a courteous manner. * Document all pertinent end user identification information and nature of request or issue. * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. * Create and maintain user accounts for new hires and make relevant modifications upon changes in position and deactivate accounts and access and retrieves equipment for terminations. * Coordinates with vendors to resolve any issues with NELC network, including outages or other issues related to networks, phones, fax lines, Internet, and printers/copiers. * Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. * Test fixes to ensure problem has been adequately resolved. * Perform post-resolution follow-ups to help requests. * Develop help sheets and knowledge base articles for end users. * Participate in end-user training. * Participates in on call rotation. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Coffee with Developers - Babette Wagner](https://www.wearedevelopers.com/videos/1223-coffee-with-developers-babette-wagner) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)