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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** SprintRay - **Location:** Weiterstadt, Germany (Remote available) - **Contract:** Permanent contract - **Skills:** 3D Printing, Software as a Service, System Configuration, Salesforce.Com, Workflow Management Systems - **Published:** July 12, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=6515bb498b5e8d14 ## About the Role * Fluent Spain, Portuguese and English with strong communication skills; German or another European language is an advantage * Proactive mindset with excellent communication and customer interaction skills * Background in dental technology, technical support, medical technology or dental applications * Hands-on experience with 3D printing, CAD/CAM systems, or digital workflows-ideally within a dental lab or clinical environment * Ability to explain clinical concepts clearly to SprintRay workflow users * Strong analytical and troubleshooting skills, with a natural curiosity for testing and improving processes * Willingness to travel for on-site training, customer visits, installations, and international events * A collaborative, service-oriented mindset with a genuine desire to help customers and colleagues succeed ## Description * Use your dental technician expertise to advise customers on digital fabrication workflows * Guide users through system setup, process validation, and workflow optimization to ensure predictable clinical outcomes * Deliver high-quality technical support to dental laboratories, clinics, and medical practices internationally * Conduct training sessions for customers, internal teams, and distribution partners on 3D printing, materials, and digital integration * Contribute to improving and standardizing global service workflows * Manage customer cases using Salesforce and other support platforms * Collaborate with engineering, product, and customer success teams to resolve complex issues and enhance user experience * Support cloud-based software tools, CAD/CAM integrations, and digital dentistry platforms * Represent SprintRay at international trade shows, workshops, and industry events, * A varied and challenging role in which you can help shape and implement your own ideas * Working in a dedicated team with open communication in a motivating work environment in a growing technology company * Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets * Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities * Flexible working hours and models * 30 days vacation and birthday off * Adequate performance-related remuneration * Opportunities for further training and qualification * For your well-being: Complimentary snacks and a wide selection of hot and cold beverages - coffee, tea, and more * Extensive training and colleagues who are available to answer questions ## Related Videos - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [How I built my own intelligent Robot Arm from Scratch](https://www.wearedevelopers.com/videos/100097-how-i-built-my-own-intelligent-robot-arm-from-scratch) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Beyond Chat: AI Workflows That Actually Investigate Alerts (So You Don't Have To Know Everything)](https://www.wearedevelopers.com/videos/100308-beyond-chat-ai-workflows-that-actually-investigate-alerts-so-you-don-t-have-to-know-everything) - [Building your way to a serverless powered IOT Buzzwire game](https://www.wearedevelopers.com/videos/590-building-your-way-to-a-serverless-powered-iot-buzzwire-game) ## Related Articles - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)