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# IT Support Technician

- **Company:** DBM Global
- **Location:** Lynchburg, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Citrix Systems, TeamViewer, Office365, Microsoft InTune, Servicenow
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6a1568af93520e81

## About the Role

* 2+ Years of IT Computer Support experience required.

Education/Training:

 * High School Diploma or equivilent.

Specialized Knowledge Certificates & Licenses:

 * A+ certification are preferred but other industry related certifications will be considered.

Software & Technology Skills

 * MS Office 365 Suite, Active Director (on prem and cloud), O365 Admin, Entra, ServiceNow, TeamViewer, Citrix, Intune, Threatlocker, Zscaler, and CAD application knowledge.

## Description

Critical to the needs of our IT Department, the IT Support Technician will be responsible for serving business end-user needs via our internal ticketing system at our Houston, TX office. The IT Support Technician should be able to work independently, be self-motivated, process driven, and customer service focused. In return, the company will offer a competitive market-based salary and comprehensive health insurance benefits. We are committed to professional development and growing our business. We are looking for a professional with a growth mindset who desires a progressive career move for a long-term period.

Core Responsibilities:

 * Device imaging, configuration, and setup for new hires across North America.
 * Maintaining and updating Asset Management systems across companies for end user devices
 * Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
 * Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
 * Service Desk knowledge base management. Creating, updating, and improving support procedures.
 * Maintain accounts, software, and hardware compliance to meet IT security standards.
 * Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
 * Execute business support standards, processes and procedures, and guidelines for incident management.
 * Work closely with the IT Service Delivery Manager to recommend and implement process improvements.
 * Proactively learn and train other staff members in new product and service technologies.
 * Engage with remote team members for support when needed.
 * Working knowledge of the ITIL framework.


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