> Markdown version of [/jobs/ext/1248004-desktop-support-specialist-it-support-technician](https://www.wearedevelopers.com/jobs/ext/1248004-desktop-support-specialist-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist / IT Support Technician - **Company:** New York, Inc. - **Location:** Rochester, NY, United States - **Salary:** $49,920.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Computer-Generated Imagery, Desktop Computing, Issue Tracking Systems, Microsoft Office, Networking Basics, Remote Access Technology, Remote Service Software, Information Technology, Network Support, Laptops, User Accounts - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=92d940324d8a79e2 ## About the Role * 1+ years of help desk, desktop support, IT support, field support, or network support experience. * Experience supporting users in a Microsoft Windows environment. * Working knowledge of Microsoft 365 / Office 365. * Familiarity with Active Directory, user accounts, password resets, and basic permissions. * Ability to troubleshoot desktops, laptops, printers, software, applications, and connectivity issues. * Strong customer service skills and a calm, professional communication style. * Ability to follow documented procedures and know when to escalate. * Reliable transportation for local travel to different sites. * Ability to lift up to 60 pounds when needed for equipment moves or installations. * Associate degree in Information Technology or a related field preferred, but hands-on experience is most important. Helpful Experience * Ticketing systems * Remote support tools * Computer imaging and deployment * Printer and peripheral support * Basic networking concepts * Microsoft 365 administration * School, nonprofit, healthcare, government, or other multi-site IT support environments * Cybersecurity awareness ## Description A large, mission-driven organization in the Greater Rochester area is hiring a Desktop Support Specialist / IT Support Technician to support users across multiple local offices, school sites, and affiliated locations. This is a great fit for someone who enjoys helping people, solving day-to-day technical issues, and getting hands-on with desktops, laptops, Microsoft 365, user accounts, printers, remote support tools, and occasional on-site troubleshooting. This is not a call-center-only position. You will support a large user community, work with a collaborative IT team, and gain exposure to desktop support, Microsoft 365, Active Directory, basic networking, imaging, deployments, cybersecurity awareness, and multi-site field support. What You Will Do * Provide first-level IT support to users across multiple locations. * Respond to support requests by phone, email, remote access tools, and ticketing system. * Troubleshoot Windows desktops, laptops, printers, Microsoft 365, standard business applications, and connectivity issues. * Manage basic user account support, password resets, permissions, and Active Directory / Microsoft 365 administration. * Image, configure, install, and deploy computers and related equipment. * Travel locally to support users, troubleshoot issues, complete installations, and assist with equipment needs. * Monitor for system alerts, network outages, backup errors, and potential security concerns. * Escalate more complex issues to senior IT staff or vendors when appropriate. * Document solutions and help maintain knowledge base information. * Communicate clearly and professionally with end users from start to finish. ## Related Videos - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)