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# Technical Support Specialist

- **Company:** Anrok, Inc.
- **Location:** Salt Lake City, UT, United States (Remote available)
- **Salary:** $72,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Bug Reporting, Zendesk
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eb3080a8e2c23ad1

## About the Role

* You have proven experience in a product support role, with a strong background in technical support, preferably in a software or technology industry.
 * You have a customer-centric mindset with a passion for delivering exceptional support and building positive relationships with customers.
 * You have experience working with Product and Engineering teams to improve the product and internal tools
 * You enjoy engaging with customers and stakeholders and take a proactive position when solving challenging problems
 * You have strong communication and interpersonal skills, with the ability to articulate complex concepts and processes clearly and concisely.
 * Nice-to-have: you have experience building on Zendesk

## Description

* Interact daily with our customers to provide Technical and Product Support
 * Work closely with the Technical Solutions Engineering team to expand the resolution rate of Technical Support
 * Develop and improve technical support documentation both internally and in our help center
 * Collaborate closely with the engineering and product teams to communicate customer issues, provide detailed bug reports, and work together to troubleshoot and resolve technical problems.
 * Work closely with A.I. assisted tools and approaches to improve the quality and efficiency of responses to Anrok customers and improve documentation in multiple knowledge bases.


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