> Markdown version of [/jobs/ext/1248093-implementation-specialist-mid-market](https://www.wearedevelopers.com/jobs/ext/1248093-implementation-specialist-mid-market). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist, Mid Market - **Company:** SNTNL LLC - **Location:** South Jordan, UT, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, Software as a Service, Salesforce.Com, Gsuite, Hubspot - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6e4f4f6d067bc6ad ## About the Role * 1-2+ years of Implementation experience * 1-2+ years of SaaS industry experience * Ownership. Craving responsibility and accountability to the role's above description * Project management. Organizational skills, creativity, curiosity, and a solution-oriented focus are a must * Be a self-starter with the ability to drive your own productivity * Keep a positive outlook, with the ability to maintain a hungry and enthusiastic approach in a complex, challenging, and open-ended environment * Excellent written and verbal communication skills in the English language, * Ability to sit for extended periods of time * Ability to use a computer throughout the day * Ability to generate leads using email and phone calls * Ability to communicate clearly and professionally in writing and verbally, with external customers and internal employees. * Ability to use sales tools such as Salesforce, Hubspot, Google Suite * Ability to collaborate with other sales and customer teams, * Amazing MS Excel skills ## Description * Guide our new customers through their initial account configurations and ensure proper setup of their Canopy accounts. * Provide world-class onboarding and training experiences in the form of feature-specific training calls, screen shares, and email communications that help customers achieve value from our software right out of the gate. * Be accountable for tracking personal and customer goals and progress, and provide data-driven insights from your implementation clients. * Proactively reach out to users during implementation to encourage adoption of the software by providing value, use cases, and best practices throughout their first 30-60 days (and/or coordinate with Account Manager's). * Provide a comprehensive introduction to a customer's assigned Account Manager (when applicable) and facilitate a hand-off post-implementation to ensure the client feels supported moving on from the onboarding experience. * Be a product & industry expert at all times by staying on top of product development, competition, and industry benchmarks & happenings. * Work with other teams within Canopy to ensure data/file migration success. * Be able to provide on-the-fly technical troubleshooting or basic configuration services while the customer is live & engaged on your calls. * Thoroughly understand and document confirmation of use cases, firm demographics, pain points, opportunities, etc. from the onboarding POC. * Project-manage your action and advocacy items to completion, share ideas for operational improvements, and use seasonal 'downtime' to execute on said initiatives or hone and develop your technical support skills. * Go above and beyond to serve our customers and your team, provide a world-class customer experience, and be a shining, standard-setting example of what it means to be a "Canopian.", * Work 40 hours per week, 9-5pm, in-office, MWF, We know application processes can be a little stressful. Here are the stages of a typical interview process at Canopy: * Once your application is received, we will review it and get back to you if we feel like it's a mutual fit! * 20 minute phone call with the People Team * 45-60 minute video or in-person interview with the Hiring Manager * 1-3 rounds of interviews depending on the role * Final Interview ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question)