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# GenAI Business Analyst

- **Company:** Conch Technologies
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $104,000.0 - $124,800.0
- **Contract:** Permanent contract
- **Skills:** IBM Watson, Artificial Intelligence, Amazon Web Services, Data Analysis, Confluence, JIRA, Interactive Voice Response, Microsoft Azure, Customer Interaction Management (Software), Natural Language Processing, Named Entity Recognition, Sentiment Analysis, Google Cloud, Chatbots, Large Language Models, Generative AI, Amazon Lex, User Accounts
- **Published:** July 12, 2026
- **Apply:** https://www.careerjet.com/jobad/us7dcdd6e6f5f1b15129f32cce3fdb91a0

## About the Role

* 3+ years of Business Analyst experience supporting customer-facing technology solutions.
 * Experience working with IVR, Conversational AI, chatbot, voicebot, contact center, or customer experience platforms.
 * Strong requirements gathering, documentation, and stakeholder management skills.
 * Experience creating user stories, process flows, journey maps, and functional specifications.
 * Understanding of customer experience (CX) principles and self-service technologies.
 * Experience working within Agile/Scrum environments.
 * Excellent communication and collaboration skills.

Preferred Qualifications

 * Experience supporting Conversational AI platforms such as Amazon Lex, Dialogflow, NLX, IBM Watson Assistant, Microsoft Bot Framework, Rasa, or similar technologies.
 * Exposure to Generative AI, Large Language Models (LLMs), AI Assistants, and intelligent automation initiatives.
 * Familiarity with Natural Language Processing (NLP) concepts, including intent recognition, entity extraction, sentiment analysis, and conversational design.
 * Experience supporting contact center technologies, IVR modernization, or customer service transformation programs.
 * Exposure to AWS, Azure, or Google Cloud environments.
 * Basic understanding of chatbot analytics, conversational performance metrics, and AI model evaluation.

Technical Environment

 * Conversational AI Platforms
 * IVR Technologies
 * Generative AI / LLM Solutions
 * Customer Experience (CX) Platforms
 * Natural Language Processing (NLP)
 * Jira / Confluence
 * Agile / Scrum Methodologies
 * AWS, Azure, or Google Cloud Environments

## Description

As a Business Operations & Analytics Specialist, you will play a crucial role in enhancing business performance through data-driven insights and operational analysis. Your expertis…

 + 1 day ago, As a Business Document Expert fluent in Korean, you will play a crucial role in enhancing AI-driven productivity tools by ensuring that AI-generated business documents meet the hig…


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