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# Desktop Support

- **Company:** BC Forward
- **Location:** Maynard, MA, United States
- **Experience:** Experienced
- **Salary:** $79,976.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, System Configuration, Learning Management Systems, Network Troubleshooting, Microsoft Office, Microsoft SharePoint, Peripherals, Adobe
- **Published:** July 12, 2026
- **Apply:** https://www.disabledperson.com/jobs/73620849-desktop-support

## About the Role

* Communication skills with the ability to support diverse user groups.
 * Customer service skills with a focus on responsiveness and follow-through.
 * Problem-solving skills for diagnosing and resolving end-user issues.
 * Hardware and network troubleshooting skills for laptops, AV devices, and peripherals.
 * Understanding of Windows OS, user profiles, and device configuration.
 * Support and use of Microsoft Office 365, including Teams, SharePoint, and OneDrive.
 * 2+ years of relevant experience in desktop or AV support.

Preferred Skills:

 * Experience supporting testing environments and device readiness workflows.
 * Familiarity with LMS platforms and Adobe applications.

## Description

We are seeking a Desktop Support specialist to join our team supporting the Massachusetts Firefighting Academy. The role will be on-site three days per week for four hours per day. The ideal candidate will have strong experience in AV and desktop support, Microsoft 365, Windows administration, and hardware/network troubleshooting and a proven ability to prepare, maintain, and support classroom technology and end-user access., * Update classroom laptops, screen-cast devices, and related peripherals such as cameras and portable projectors.

 * Ensure laptops are updated, charged, cleared of browser history, and prepared for testing, including validation of testing links.
 * Maintain and update AV kits, replace missing or damaged materials, work with IT to remove incorrect profiles, clear browsing history, and return devices to service-ready condition.
 * Track device assignments, log maintenance history, and support asset records for all MFA devices.
 * Support SharePoint and Teams issues, including access, permissions, and content sharing.
 * Partner with contractors on authentication and access issues.
 * Provide immediate assistance to full-time and contract staff for login and access while coordinating formal IT tickets.
 * Address additional support needs across Teams, SharePoint, OneDrive, Cognito, QM, LMS, and Adobe as they arise.
 * Provide basic Microsoft 365 support and usage guidance.
 * Troubleshoot login and access issues across multiple device types.


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