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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Administrator - **Company:** FORTE UNDERWRITERS, LLC - **Location:** Appleton, WI, United States - **Experience:** Expert - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, CompTIA Security+, Cyber Security, Data Centers, Data Security, Linux, Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Python (Programming Language), Windows PowerShell, Role-Based Access Control, Azure Active Directory, Runbook, Microsoft SharePoint, Software Deployment, User Provisioning Software, Software Vulnerability Management, Zoho Office Suite, Scripting, Computer Network Operations, Tablet Computers, Peripherals, Microsoft InTune, Information Technology, Patch Management, Casper Suite, Laptops, Gsuite, CIS Benchmarks, Vulnerability Analysis - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4838fcb7fff634ad ## About the Role Required * 5+ years of progressive IT experience * Demonstrated expertise in Microsoft 365 administration (Exchange Online, Entra ID / Azure AD, Teams, SharePoint, Intune, etc). * Hands-on experience managing endpoints at scale using MDM platforms (Microsoft Intune, Jamf, or equivalent). * Working knowledge of BYOD policy and management, including personal device policy enforcement. * Familiarity with implementing security controls - MFA, conditional access, endpoint compliance policies, vulnerability remediation. * Proven experience managing user lifecycle workflows (onboarding, offboarding, access management). * Experience with IT asset management and maintaining accurate hardware/software inventories. * Comfortable performing physical datacenter tasks including racking hardware and cable management. * Strong troubleshooting skills across Windows (required), MacOS (preferred), and Linux (preferred, but not required) endpoints. * Excellent written and verbal communication skills; ability to translate technical concepts for non-technical stakeholders. Preferred * Relevant industry certifications: Microsoft 365 Certified (e.g., MS-102 / MD-102), CompTIA Security+, ITIL Foundation, or equivalent. * Experience migrating live IT operations from Google Workspace to Microsoft 365 * Experience with ticketing and ITSM platforms (e.g., Zoho, Jira, etc). * Exposure to compliance frameworks such as SOC 2, ISO27001, or CIS Controls. * Scripting ability in PowerShell or Python to automate administrative tasks. * Experience in a mid-size or high-growth technology company environment. ## Description The IT Administrator serves as the operational backbone of the organization's day-to-day technology environment. Reporting to the Network Operations Manager, this role owns end-to-end IT service delivery, encompassing user support, identity and access management, endpoint fleet management, Microsoft 365 administration, and security control implementation. This individual supports the reliability, security, and scalability of the company's IT operations, serving as a key resource for resolving basic to complex technical issues., Break/Fix & Day-to-Day IT Support * Own the intake, triage, and resolution of IT support tickets across hardware, software, office networking, and peripherals. * Serve as the primary escalation point for complex or recurring incidents that exceed Tier 1 capabilities. * Establish and maintain SLAs for incident response and resolution, tracking metrics to drive continuous improvement. Microsoft 365 Administration * Administer and optimize the Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD). * Manage licensing assignments, group policies, and tenant-level security and compliance configurations. * Implement and maintain conditional access policies, multi-factor authentication (MFA), and Microsoft Defender for Business. * Monitor service health, review audit logs, and respond to anomalies or policy violations. Security Controls & Compliance * Implement, enforce, and continuously improve endpoint, identity, and data security controls in alignment with organizational policy and applicable frameworks (e.g., NIST, CIS, SOC 2). * Partner with the Security and Compliance Lead on security initiatives, audits, and risk remediation. * Respond to vulnerability scanning tooling and coordinate remediation efforts across the endpoint fleet. (Threatspike, Intune, Defender) * Develop and maintain IT security documentation, procedures, and runbooks. Endpoint Management * Manage and maintain the full corporate endpoint lifecycle - desktops, laptops, tablets, mobile devices, and peripherals - from provisioning through decommission. * Administer a Mobile Device Management (MDM) solution (e.g., Microsoft Intune) for corporate-owned and BYOD devices. * Implement and enforce BYOD policies, ensuring personal devices meet organizational security standards before accessing corporate resources. * Maintain software deployment pipelines, OS patch management, and automated endpoint configuration via MDM/GPO. User Provisioning, Onboarding & Offboarding * Own the full user lifecycle process: account creation, role-based access provisioning, equipment setup, orientation support, and access revocation upon separation. * Develop and maintain standardized onboarding and offboarding checklists and automation workflows to ensure consistency and auditability. * Coordinate with HR, Payroll, and department managers to align provisioning timelines with business needs. * Maintain accurate records of user access rights and system accounts in compliance with the principle of least privilege. Inventory Management * Maintain a comprehensive and accurate IT asset inventory, including hardware, software licenses, and peripherals. This includes assets in your local office (Appleton warehouse/spares) as well as remote offices (Wigan, Orlando, etc) * Track asset assignments, warranties, refresh cycles, and disposal in an IT asset management (ITAM) system * Produce regular inventory reports and support audit requests. Datacenter, Server & Rack Operations * Perform hands-on datacenter tasks including rack-and-stack, cable management, hardware replacement, and basic parts replacement. * Coordinate with the network and systems teams on capacity planning, hardware procurement, and rack space allocation. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)