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# Technology Manager

- **Company:** ISS
- **Location:** New York, NY, United States
- **Salary:** $114,000.0 - $139,000.0
- **Contract:** Permanent contract
- **Skills:** Computerized Maintenance Management Systems, Collaborative Software, Power BI, Enterprise Software Applications, Data Analytics, Servicenow
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dc4e02c93e712cd8

## About the Role

We're looking for a collaborative technology leader who thrives in fast-paced service environments and enjoys solving complex operational challenges., * Experience leading technology teams within service delivery or facilities management environments

 * Hands-on, player-coach leadership style
 * Multi-site operational technology experience
 * Enterprise system implementation and mobilization experience
 * Strong executive stakeholder management skills
 * Experience building, mentoring, and developing technical teams
 * Understanding of operational KPIs, SLAs, and performance metrics
 * Experience with ServiceNow (WSD, EAM and/or FSM)
 * Knowledge of Zan Compute technology preferred
 * Experience developing dashboards and reporting in Power BI preferred
 * CMMS or Enterprise Asset Management experience
 * Facilities Management, Integrated Facility Management (IFM), or contract services experience
 * Strong analytical, communication, and presentation skills
 * ServiceNow and/or Power BI certifications preferred
 * Experience in movie, production and broadcast studios

## Description

As the Technical Manager, you will serve as the senior technology leader supporting facility services for a high-profile client with a diverse portfolio of real estate and building types-including broadcast studios, Class A high-rise offices, and customer-facing environments . You'll oversee the implementation, optimization, and long-term performance of critical technology platforms while partnering closely with operations, client leadership, and corporate technology teams.

You'll combine strategic leadership with hands-on technical expertise to ensure technology becomes a competitive advantage for both ISS and our client.

What You'll Do

 * Lead the technology workstream during account mobilization and ongoing operations
 * Oversee implementation, stabilization, and optimization of enterprise technology platforms
 * Drive adoption and continuous improvement of:
 * ServiceNow (WSD, EAM and/or FSM)
 * Zan Compute
 * Power BI
 * Build, mentor, and lead a high-performing technical team
 * Serve as the primary technology advisor for client leadership
 * Deliver actionable business intelligence and executive reporting through Power BI
 * Support field operations with innovative digital workflows and automation
 * Align technology initiatives with contractual KPIs, SLAs, and operational objectives
 * Establish governance, documentation, support models, and best practices
 * Identify technology risks and implement proactive mitigation strategies
 * Champion innovation and continuous improvement across the account, You'll work closely with:
 * Key Account Director
 * Client Executive Leadership
 * Operations & Facilities Teams
 * Corporate IT
 * Data & Analytics Teams
 * Technical Support Team

Work Environment

 * Hybrid work environment
 * Up to 25% travel
 * Visits to client operational facilities
 * Combination of virtual collaboration and onsite leadership
 * Extended computer-based work


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