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# Desktop Support Technician

- **Company:** Intratek Computer
- **Location:** Louisville, CO, United States
- **Experience:** Experienced
- **Salary:** $56,160.0
- **Contract:** Permanent contract
- **Skills:** Access Network, Software Applications, JIRA, Issue Tracking Systems, Office Suite, Peripherals, Information Technology
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=174c6f12d512dc6e

## About the Role

2+ years experience in hardware troubleshooting
Jira Ticketing System (preferred)
Executive support is preferred., Associate degree in computer science. (preferred)
Educational/Experience Equivalency:
A high school diploma with a combination of professional certifications may be substituted for experience and/or education. Please see the table below depicting equivalency conversions.

## Description

Answer, evaluate, and prioritize incoming IT support requests for assistance from end-users experiencing problems. Collects and enters accurate data into the Call Center ticketing software. Provide support of hardware, peripherals, and network access, as well as office productivity applications such as the Microsoft's suite of products, client-unique software applications, and email. Monitor voicemail, email, and related information sources for support inquiries. Provide basic administration of computer accounts and passwords. Provide problem resolution through research, isolation, and recognition for routine end-user problems.
Perform Hardware troubleshooting.


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