> Markdown version of [/jobs/ext/1248492-it-help-desk-support-specialist](https://www.wearedevelopers.com/jobs/ext/1248492-it-help-desk-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk Support Specialist

- **Company:** Quality Manufacturing Services, Inc.
- **Location:** Lake Mary, FL, United States
- **Experience:** Starter
- **Salary:** $35,360.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Maintenance, Computer Networks, Information Technology
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2436700a108c352d

## About the Role

A college degree is preferred or progress towards the same. Training will be included enhancing skills such as troubleshooting and correcting PC (hardware and software) and user issues. User training experience a plus., * High school or equivalent (Preferred)

Experience:

 * Windows Support: 1 year (Preferred)
 * Computer networking: 1 year (Preferred)

Language:

 * English (Required)

## Description

This position is an entry-level position that works under the direction and tutelage of the IT Manager . This position supports the efforts of the IT department and assists with user and server PC maintenance, updates, training and support while working to fully utilize all the capabilities of our I.T. systems.

Principal Duties and Responsibilities:

1) Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

2) Assist as needed in the daily performance of computer systems and technology.

3) Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

4) Maintain a record of communication transactions, problems and remedial action taken, and installation activities.

5) Confer with users to establish requirements for new systems or modifications and present recommendations to IT Manager.

6) Collaboratively with the IT Manager, continuously explore, examine and evaluate new technology (sfw/hdw) solutions, and industry-related resources.

7) As a backup to the IT Manager - continuously learn Intuitive for features, user ability, functionality, troubleshooting/problem resolution, report generation, and user support. Troubleshoot problems and answer questions to prevent downtime, while enhancing the use of hardware, software, peripheral equipment, and operating systems.

10) Assist with training of new employees on existing products and existing employees on new products/updates.

Job Specifications


## Related Videos

- [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client)
- [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Microfrontends at Scale](https://www.wearedevelopers.com/videos/236-microfrontends-at-scale)
- [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)