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# CADD Support Analyst (MA I)

- **Company:** State of Kansas
- **Location:** Shawnee County, KS, United States
- **Experience:** Experienced
- **Salary:** $46,550.0 - $53,581.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, JIRA, Software Systems, Servicenow
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=581a449ad10c2453

## About the Role

* Three years of experience in collecting, evaluating, studying, or reporting on statistical, economic, fiscal/budget, legislative, or administrative data.
 * Education may be substituted for experience as determined relevant by the agency. Transcripts are required for education to be considered., * Experience supporting and analyzing software systems or workflows, particularly in civil design environments.
 * Familiarity with IT service management tools that align with structured support frameworks (e.g., ServiceNow, Jira) and ITIL concepts.
 * Strong communication and documentation skills, with the ability to translate technical concepts into clear, actionable guidance.
 * User-focused mindset, with the ability to remain composed and solutions-oriented.
 * Demonstrates an analytical mindset and initiative in troubleshooting; able to deconstruct complex issues and prioritize follow-up with minimal oversight.

## Description

This CADD Support Analyst position is located in Topeka, at the Eisenhower State Office Building, and is within the Division of Engineering and Design. This position serves as a key resource within the CADD Support Unit, specializing in the initial assessment, documentation, and resolution of design technology issues impacting plan production workflows., * Collects, studies, and troubleshoots design/CADD-related issues reported by plan production staff which includes software errors, plotting failures, and workflow inconsistencies.

 * Manages records in ServiceNow, Workspace Issue Tracker, and CADD Initiatives Tracker. Analyzes entries to identify trends, recurring issues, and overall system effectiveness.
 * Develops and maintains user-facing resources such as knowledge base articles, troubleshooting guides, and procedural documentation.
 * Participates in the testing and assessment of new or upgraded CADD software and hardware as directed.
 * Assists in the integration of CADD standards into workflows by collecting user feedback, studying deviations, and contributing to alignment strategies.


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