> Markdown version of [/jobs/ext/1248830-support-analyst](https://www.wearedevelopers.com/jobs/ext/1248830-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Analyst

- **Company:** Sammons Industrial
- **Location:** Dallas, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Engineering, Desktop Computing, Issue Tracking Systems, Networking Basics, Software Deployment, ServiceNow IT Service Management, Information Technology, Laptops, Zendesk
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=85bdf8c6f4d2fc11

## About the Role

* One or more years of experience supporting Windows 10/11 environments, Microsoft 365, Active Directory or Entra ID, and an IT ticketing system (Zendesk preferred).
 * Experience supporting laptops, desktops, printers, and mobile devices, along with a solid understanding of basic networking fundamentals.
 * Strong troubleshooting skills, excellent communication, and a genuine commitment to delivering exceptional customer service.
 * A bachelor's degree in Computer Science, Computer Engineering, or equivalent experience is preferred. Microsoft Certified Professional (MCP) certification is a plus.

## Description

You'll provide responsive, hands-on technical support that keeps our employees connected, productive, and confident in the tools they use every day. Your work will help create a dependable technology experience while supporting a culture built on teamwork, service, and continuous improvement., * Deliver technical support for hardware, software, mobile devices, Microsoft 365, and Windows-based systems while resolving issues with professionalism and care.

 * Manage IT assets, assist with software deployments, computer refreshes, user account administration, and documentation within our ticketing system.
 * Troubleshoot hardware, software, networking, and identity access issues, identifying root causes and recommending improvements when needed.
 * Create clear documentation, maintain accurate case notes, stay current on evolving technologies, and participate in on-call support as needed., * Build your skills while supporting meaningful work across a growing industrial organization.
 * Enjoy a hybrid work environment (onsite M-Th and work from your home office on Friday), with opportunities to learn, grow, and make a lasting impact every day.


## Related Videos

- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Maturity assessment for technicians or how I learned to love OWASP SAMM](https://www.wearedevelopers.com/videos/351-maturity-assessment-for-technicians-or-how-i-learned-to-love-owasp-samm)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)