> Markdown version of [/jobs/ext/1248920-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/1248920-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician

- **Company:** JCS Solutions LLC
- **Location:** Joint Base Andrews, MD, United States
- **Salary:** $55,000.0 - $71,000.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Information Systems, Computer Programming, Desktop Computing, Issue Tracking Systems, Software Engineering, Web Applications, SC Clearance, Computer Equipment, Information Technology
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=989f10e0c8b95e18

## About the Role

* An Associate degree in one of the following fields
 + Computer Science
 + Information Systems or Information Technology
 + Engineering or Engineering Technology
 + Software Engineering or Programming
 + Mathematics
 + Business or Finance
 + Natural Sciences
 + Social Sciences
 * Or Applicable technical training certificate from an accredited training institution
 * Secret Clearance Required
 * Knowledge, Skills, and Abilities:
 * Basic understanding of computer hardware, software, operating systems, and applications.
 * Ability to troubleshoot and analyze technical issues using logical problem-solving skills.
 + Strong customer service orientation and commitment to user satisfaction.
 + Excellent verbal and written communication skills.
 + Ability to document technical issues clearly and accurately.
 + Strong organizational skills and attention to detail.
 + Ability to work independently and as part of a team.
 + Willingness to learn new technologies and support procedures.
 + Ability to provide technical guidance and training to users in a clear and professional manner.

## Description

JCS Solutions is seeking a Service Desk Technician to provide frontline technical support to users by phone, email, web-based tools, and in-person assistance. This entry-level role serves as the first point of contact for technology-related issues, troubleshooting hardware, software, applications, telecommunications, desktop systems, mobile devices, and printers. The analyst is responsible for resolving Level 1 issues, documenting and tracking incidents through a ticketing system, escalating complex problems when necessary, and ensuring positive customer experience through effective communication and follow-up., * Respond to user requests for technical assistance via phone, email, web, and in person.

 * Provide professional customer service by greeting users, assessing issues, and delivering timely support.
 * Troubleshoot and resolve Level 1 hardware, software, application, network, telecommunications, desktop, mobile device, and printer issues.
 * Install, configure, modify, and support computer hardware and software.
 * Load and configure operating systems, software environments, and business applications.
 * Diagnose hardware, software, and user-related issues and recommend corrective actions or procedural improvements.
 * Create, update, track, and close incidents within the ticket management system.
 * Document troubleshooting activities, status updates, resolutions, and customer communications.
 * Coordinate with other technical support teams and escalate incidents that require advanced support.
 * Follow up with users to provide status updates and verify successful resolution before closing tickets.
 * Assist in determining when equipment replacement is needed and coordinate warranty-related resolutions.
 * Provide basic technical training and guidance to end users on systems, applications, and technology best practices.


## Related Videos

- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden)
- [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web)
- [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)