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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager - IT Applications - **Company:** Kitchen Food Company - **Location:** Hopkinsville, KY, United States - **Salary:** $120,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, VoIP, Business Software, Data Migration, Networking Hardware, Netsuite, Network Monitoring, Productivity Software, Microsoft SharePoint, Time Tracking Software, JavaScript Pagination Plugin, Internet Protocol Telephony, Warehouse Management Systems, Office365, Netsuite Erp, Information Technology, Performance Monitor - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b81eb273f71f33d3 ## About the Role * Solid, demonstrable hands-on experience with NetSuite ERP administration, including module configuration, workflows, reporting, and user support. * Strong working knowledge of EDI infrastructure, including transaction monitoring, and troubleshooting. * Experience supporting or assisting with ERP implementation projects in a manufacturing, food production, or similar operational environment. * Proven ability to manage and support IT infrastructure including networks, VoIP, access control, and CCTV systems. * Experience with Microsoft 365 administration including SharePoint, Teams, and user/licence management. * 3+ years of relevant IT systems applications support experience, ideally in a site-based or manufacturing environment. * Degree-level qualification in an IT or related field, or equivalent practical experience. * Strong diagnostic and problem-solving skills; ability to work independently and manage competing priorities. * Ability to manage multiple vendors, stakeholders, and concurrent workstreams. * Strong interpersonal and communication skills; able to translate technical issues for non-technical audiences. * Ability to work under pressure and respond to time-sensitive operational issues. * Self-motivated, detail-oriented, and comfortable operating with ambiguous or evolving direction. * Strong coaching and documentation skills., * Experience with Rippling HR/payroll or comparable HR/T&A platforms. * Exposure to food manufacturing or FMCG operational environments. * Familiarity with NetSuite WMS, Manufacturing, Maintenance Management, Blend, and overall Netsuite ERP. * Passion for food, manufacturing, and operational excellence. ## Description * Support and assist with the ongoing NetSuite ERP implementation, working closely with Project Leads, Finance, Operations, and Procurement teams. Provide regular updates and progress reports as required. * Serve as the primary day-to-day administrator for Netsuite and support contact for all site technology systems and applications, ensuring continuity of operations across the facility. * Understand business needs and assess whether current systems and configurations are meeting operational requirements; identify and recommend improvements. * Evaluate new software applications that may benefit business operations, ensuring compatibility with the existing technology landscape. * Own the planning and ongoing management of all business-critical applications, maintaining operational efficiency across all platforms., * Owns the successful delivery of ERP implementation activities across relevant NetSuite modules, including configuration, testing, data migration, and user acceptance testing. * Ensures the health and performance of all active NetSuite modules - Finance, Inventory, WMS, Equipment Maintenance, Manufacturing (Work Orders), Blend Formula, Blend Batch Manufacturing, Fixed Asset Management, and Zone Capture - with full responsibility for user support and issue resolution. * Maintains the integrity and effectiveness of NetSuite workflows, saved searches, reports, and dashboards, ensuring they consistently meet the operational and reporting needs of the business. * Takes direct responsibility for EDI operations, including proactive monitoring and timely resolution of transaction errors and trading partner integration issues. * Serves as the primary liaison between the NetSuite systems lead, module vendors, and internal stakeholders - ensuring issues are escalated appropriately and expectations are managed at all times. * Keeps system configurations aligned with evolving business processes, proactively identifying gaps and driving improvements as the organisation grows and changes. Business Applications * Administer and support Rippling HR/Time & Attendance. * Manage Microsoft 365 applications including SharePoint, Teams, and associated productivity tools; maintain licensing, access controls, and configuration. * Ensure all business applications are kept current with updates, patches, and vendor-recommended best practices. * Oversee software upgrades and installations, coordinating with vendors and internal stakeholders to minimise operational disruption. Site Infrastructure & Systems * Monitor and maintain site IT infrastructure including network equipment, VoIP phone systems, internal paging and notification systems, Access Control, and CCTV[GC1] [CS2] . * Monitor network performance and reliability; proactively identify and resolve issues affecting site operations. * Provide recommendations on upgrades, replacements, or new investments based on financial and operational considerations. * Ensure all site systems are operating securely and in accordance with applicable policies and regulatory requirements. Project & Stakeholder Management * Coordinate with internal stakeholders and external vendors to ensure technology projects are delivered on time and within budget. * Promptly escalate issues that may affect project timelines or site operations to relevant leadership. * Determine requirements and design solutions in consultation with stakeholders and end users. * Identify continuous improvement opportunities and ensure appropriate development and change management controls are in place. Training & Documentation * Liaise with our local IT Partner for infrastructure maintenance, and co-ordinate IT requirements for employees. * Train site staff on the correct use of all systems and applications, ensuring appropriate onboarding for new starters. * Create and maintain procedural guidelines and documentation for all systems and applications., Employees are responsible and accountable for: * Compliance with workplace policies and procedures for risk identification, risk assessment, and risk control. * Active participation in activities associated with the management of workplace health and safety. * Identification and reporting of health and safety risks, accidents, incidents, injuries, and property damage at the workplace. * Correct utilization of appropriate personal protective equipment. Pay: Up to $120,000.00 per year ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)