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# Technical Support Specialist (Level 1)

- **Company:** Platform Accounting Group
- **Location:** Holladay, UT, United States
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Information Technology
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b08770a44e870d30

## About the Role

* Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
 * Microsoft Outlook, Excel and Word experience
 * Knowledge of current technological developments/trends in area of focus.
 * Records maintenance skills.
 * Ability to effectively communicate with employees to resolve technological issues.
 * Strong interpersonal and communication skills and the ability to work effectively with a wide range of employees in a diverse community.
 * Experienced in resolving issues with remote employees.
 * Works independently and require little to no oversight.
 * Ability to determine computer problems and to coordinate hardware and software delivery.
 * Ability to analyze and resolve basic computer problems., * Experienced in providing remote technical support
 * A+ Certification or equivalent
 * Network+ Certification highly desired
 * Microsoft 365 Certified: Endpoint Administrator Associate highly desired

## Description

Due to continuing growth, we are looking for a Technical Support Specialist to join our team! The Technical Support Specialist will work alongside our IT Manager and team members in providing technical support for our employees at offices nationwide. You will install and configure applications, set up workstations, troubleshoot common issues, document issues, collaborate with team members, and provide a positive experience for our end users., * Perform basic problem solving and help on various software and hardware systems for employees at various offices.

 * Perform routine technical assistance for common issues.
 * Ensure proper asset management and record keeping of issues.
 * Maintain and update documentation, such as, but not limited to, project documents, user guides and training, general reporting, standard operating procedures, and knowledge base articles.
 * Assist the IT Manager with the implementation of technology projects.
 * Assist with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
 * Perform miscellaneous job-related duties as assigned.


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