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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Analyst - Remote - **Company:** LifePoint Health, Inc. - **Location:** Brentwood, TN, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Health Informatics, Business Software, Microsoft Outlook, Spreadsheets, Information Systems, Computer Networks, Document Management Systems, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Productivity Software, Simple Data Format, User Provisioning Software, Web Navigation, Wi-Fi Technology, Data Processing, Okta, Office365, Tools for Reporting, User Administration, Servicenow - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=eb343e6b70657995 ## About the Role You must be authorized to work in the United States without employer sponsorship., Knowledge, Skills & Abilities: The requirements listed below are representative of the knowledge, skills, and/or abilities required. Education: Associate degree in Information Systems, IT, or related field preferred. Experience: 2+ years of experience in technical support, service desk, or healthcare IT environment preferred. Certifications: * CompTIA A+, Network+, or ITIL Foundation preferred, not required. Mathematical Skills: * Ability to perform basic business math functions, including addition, subtraction, multiplication, and division across whole numbers, fractions, and decimals. * Ability to calculate and interpret rates, ratios, and percentages to support operational analysis and reporting. * Ability to interpret simple data sets, charts, and reports to support troubleshooting, workload tracking, and service performance. * Demonstrates analytical thinking when evaluating trends, ticket volumes, and service metrics. Computer Skills: * Operating Systems & Applications: Proficient in Microsoft Windows environments and common business applications (e.g., Microsoft 365 suite including Outlook, Teams, Excel, and Word). * IT Service Management Tools: Experience using ticketing systems (e.g., ServiceNow) to manage incidents, requests, and work queues. * End-User Support & Training: Provides guidance and training to end users on applications, devices, and standard IT processes. * Identity & Access Support (Preferred): Basic experience with user account management, access provisioning, MFA, and directory services (e.g., Active Directory, Okta). * Infrastructure & Connectivity: Basic understanding of networking concepts (e.g., VPN, Wi-Fi, printers, device connectivity) to support troubleshooting. * Documentation & Reporting: Ability to create and maintain knowledge articles and document troubleshooting steps, resolutions, and procedures. * Productivity Tools & Data Handling: Uses spreadsheets, reporting tools, and documentation systems to track work, analyze trends, and support operational reporting. * Multi-System Navigation: Comfortable working across multiple systems and platforms simultaneously in a fast-paced support environment. ## Description The Technical Analyst is responsible for delivering technical support to Lifepoint Behavioral Health facilities, working closely with both technical and non-technical stakeholders. This role ensures the effective operation and support of hardware, software, and infrastructure systems to maintain continuity of care and business operations., Essential Functions: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. * Technical Troubleshooting: Ability to diagnose and resolve hardware, software, and infrastructure issues independently. * Customer Focus: Strong commitment to supporting caregivers and staff with timely, effective solutions. * Communication: Ability to clearly communicate technical concepts to non-technical users. * Time Management: Effectively prioritize and manage multiple requests in a fast-paced environment. * Documentation Discipline: Accurately capture issue details, troubleshooting steps, and resolutions. * Collaboration: Works effectively across IT teams, vendors, and business stakeholders. * Problem-Solving: Applies analytical thinking to identify root causes and escalate appropriately. * Adaptability: Comfortable working across diverse technologies and evolving environments. * Process Adherence: Follows established procedures, policies, and service management practices. * Team Contribution: Shares knowledge and supports peer development to improve overall team performance. Work Expectations: * Attendance: Maintains regular, reliable attendance to ensure consistent support coverage across facilities * On-Call Support: Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues. * Travel: Provides onsite support as needed, with travel requirements up to approximately 20% depending on business needs. * Perform other duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Burnout in Tech: Is It a New Pandemic?](https://www.wearedevelopers.com/videos/2061-burnout-in-tech-is-it-a-new-pandemic) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! 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