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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Knowledge Analyst - S&O Knowledge Management - **Company:** Ameriprise Financial Services, Inc. - **Location:** Minneapolis, MN, United States (Remote available) - **Experience:** Starter - **Salary:** $58,300.0 - $80,100.0 - **Contract:** Permanent contract - **Skills:** Content Analysis, Knowledge Management - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ed02fc1150b6ab87 ## About the Role * Education: High school degree or equivalent. * Experience: 1-3+ years relevant experience. * + Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience. * Demonstration of strong plain language written communication skills and an understanding of process improvement and content design best practices. * Excellent interpersonal and verbal skills to effectively gather information and communicate recommendations to different levels of the organization. * Strong ability to organize and synthesize information from multiple sources into clear, consumable content. * Ability to build working relationships across the enterprise and influence process improvements. * Demonstrated enthusiasm for learning and developing creative solutions. * **May require FINRA registration depending on group supported. Preferred Qualifications * Comfortable presenting to both small and large audiences (virtually or in-person). * Familiarity with digital interactive guidance tools (e.g., Whatfix) or similar digital adoption platforms. * Background in writing, project management, or process improvement. In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders - clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Visa Sponsorship Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN). ## Description Support the design, production, and delivery of internal training, onboarding, and tool enablement experiences. Collaborate with facilitators and business partners to prepare materials, manage session logistics, and enhance learner engagement. Contribute to broader knowledge management tasks, including content creation, updates, and feedback., * Learning Experience Production & Facilitation Support Coordinate and produce virtual and in-person learning sessions, including agendas, materials, and communications. Support facilitators during delivery to ensure sessions are organized, engaging, and meet learner needs. Manage logistics and post-session follow-up activities. Facilitate training sessions, as needed. * Digital Adoption & Guide Me (Whatfix) support Create, maintain, and improve digital in-tool support (e.g., walkthroughs, tooltips, smart tips, beacons). Partner with SMEs, technology, and business teams to ensure accuracy and support process or tool changes. Test, deploy, and validate release updates with business partners. * Content Development & Updates Create and maintain knowledge base content using company and team guidelines to improve readability and consistency. Support and process content feedback in a timely manner to ensure content accuracy. Optimize content for usability and search effectiveness. * Project & Relationship Support Support internal business initiatives through content analysis; consult with business leaders to align solutions with needs. * Influence & Change Management Build consensus across teams; stay aligned with Risk Operations business/change controls. * Flexibility Adapt to evolving priorities and perform other duties as assigned. ## Related Videos - [The Future of Knowledge Retention: AI-Driven HR Transformation](https://www.wearedevelopers.com/videos/100047-the-future-of-knowledge-retention-ai-driven-hr-transformation) - [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0) - [ChatGPT vs Google: SEO in the Age of AI Search - Eric Enge](https://www.wearedevelopers.com/videos/1287-chatgpt-vs-google-seo-in-the-age-of-ai-search-eric-enge) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [How to be balanced in a software development team](https://www.wearedevelopers.com/videos/66-how-to-be-balanced-in-a-software-development-team) - [The Strategic Power of DevRel: From Community to Business Impact](https://www.wearedevelopers.com/videos/1695-the-strategic-power-of-devrel-from-community-to-business-impact) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)