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# IT Helpdesk Specialist- DC

- **Company:** Verida Inc
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, System Configuration, Desktop Computing, Microsoft Office, Laptops
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=392127fe0e13e9de

## About the Role

* Effective communicator.
 * Ability to analyze, organize, prioritize, implement, and control business activities and transactions.
 * Experience with desktop user support required, preferably in a help desk/customer service setting required.
 * Working knowledge of Windows Operating Systems, MS Office suite (2000 and above) and Windows 2000/2003 Server environment.
 * A+ certifications preferred., * Associates degree or at least 2 years of experience in the field or in a related area.

## Description

SUMMARY: Provides support to end users on a variety of technology issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within this field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision., * Provide desktop and application support to SETI employees.

 * Hardware setup of new machines - Laptops, Desktops, Printers, etc.
 * Provide application support for users (Outlook, Office, Trapeze).
 * Interact with employees to resolve help desk type items.
 * 24x7 support, flexibility for night and weekend work as well as travel to satellite offices.
 * Assist with the inventory management of software and hardware.
 * Promote responsible usage and care of corporate equipment.


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