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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Full-Time Tier 2 IT Technician (Advanced Support & Field Work - MSP Environment) - **Company:** DEFINIT SOLUTIONS LLC - **Location:** Jacksonville, FL, United States - **Experience:** Experienced - **Salary:** $54,080.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, Cloud Computing, CompTIA Network+, CompTIA Security+, Cyber Security, System Configuration, Linux, Monitoring of Systems, Hyper-V, Networking Hardware, Network Troubleshooting, Network Protocols, Cloud Services, Virtualization Technology, Wide Area Networks, Network Switches, Network Routers, Virtual Environment, Firewalls (Computer Science), Information Technology, 3-tier Architectures, Network Server, Vmware - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7cc3520fabf348de ## About the Role DefinIT Solutions is seeking a high-performing Tier 2 IT Technician with the technical ability and confidence approaching Tier 3-level expertise. This role is designed for technicians who can independently resolve complex technical issues, manage onsite work, and operate effectively in a fast-paced MSP environment. This is NOT an entry-level or helpdesk-only role. The position involves advanced troubleshooting, infrastructure support, field deployments, and direct client interaction. We are looking for someone who is: * Comfortable working in a fast-paced, high-accountability environment * Able to move quickly between multiple technical issues and projects * Highly detail-oriented * Capable of handling onsite issues independently without constant supervision * Confident working directly with clients and making technical decisions This role also involves hands-on field work, including ladder use, rooftop access, equipment installs, and physical infrastructure projects., * Proven real-world Tier 2 experience in a Managed Services Provider (MSP) environment * Ability to independently troubleshoot complex IT and network issues * Strong understanding of Windows and Linux systems, networking protocols, firewalls, and IT infrastructure * Proficient in troubleshooting hardware, software, and network issues independently * Experience with virtualization technologies (VMware and Hyper-V) * Experience configuring or troubleshooting network switches * Experience with cloud platforms and infrastructure environments * Familiarity with IT security practices, tools, and monitoring systems * Ability to work onsite independently and resolve infrastructure problems * Experience handling escalated issues from Tier 1 technicians * Strong communication skills and the ability to interact professionally with clients Physical Requirements: * Ability to climb ladders * Ability to work at heights and access rooftops safely * Ability to install equipment in racks and ceilings * Ability to move and mount hardware Candidates must be physically capable and comfortable performing these tasks safely. Additional Information: Relevant certifications such as CompTIA Network+, Security+, Azure Administrator, or similar certifications are a plus but not required if the candidate has strong real-world experience., * LAN/WAN troubleshooting: 2 years (Required) * Installing hardware or structured cabling: 2 years (Required) * Switches/Routers/Firewall: 2 years (Required) * Workstation Deployments: 3 years (Required) * Windows Updates: 3 years (Required) * Help desk: 3 years (Required) ## Description * Resolve escalated issues from Tier 1 technicians with minimal supervision. * Perform advanced troubleshooting across hardware, operating systems, and network environments. * Manage and maintain client IT infrastructures, including servers, workstations, network equipment, firewalls, switches, and virtual environments. * Install, configure, and maintain Windows and Linux systems. * Deploy, manage, and troubleshoot virtualization platforms including VMware and Hyper-V. * Configure and troubleshoot network switches and related networking equipment. * Implement patching, system updates, and security measures to maintain system integrity. * Assist with cloud services, backups, and infrastructure improvements. * Perform onsite technical work independently, diagnosing and resolving issues without requiring step-by-step guidance. * Participate in infrastructure and project work including structured cabling, network hardware installation, rack installations, and equipment deployment. * Maintain clear documentation of environments, configurations, and service activity. * Provide professional communication and technical guidance to clients. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)