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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite Service Desk Technician - **Company:** Iris Technology Group LLC - **Location:** Camp Hill, PA, United States - **Experience:** Experienced - **Salary:** $45,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Business Software, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), VMware ESX Servers, Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Networking Basics, NT File System (NTFS), Performance Tuning, Azure Active Directory, Server Administration, Microsoft SharePoint, Software Deployment, TCP/IP, Virtual Local Area Networks, Virtual Machines, Virtual Switching, Virtualization Technology, Wide Area Networks, Wireless Access Point, Peripherals, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Deployment Automation, Patch Management, Casper Suite, Laptops, Fortinet, User Administration, Vmware - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=76217482662b20a7 ## About the Role A qualified Level 2 engineer should be able to work independently across the following areas: Microsoft 365 & Cloud * Administer Microsoft 365 / Office 365 via the admin center - user and license management, mailbox and distribution group administration, shared mailboxes, and Exchange Online settings. * Support Teams, SharePoint, and OneDrive configuration, permissions, and troubleshooting. * Manage identity and access through Entra ID (Azure AD), including MFA, conditional access basics, and password/security policies. Endpoint & Device Management (MDM) * Deploy and manage endpoints using MDM/UEM platforms such as Microsoft Intune (or [Jamf / other] for macOS/mobile). * Configure device enrollment, compliance policies, application deployment, and remote wipe. * Implement and support Windows Autopilot provisioning where applicable. Virtualization * Administer and troubleshoot Hyper-V hosts and virtual machines (creation, resource allocation, snapshots/checkpoints, and basic performance tuning). * Familiarity with virtual switch configuration and VM backup/restore [VMware / ESXi experience a plus]. Server & Infrastructure * Support Windows Server environments - Active Directory, Group Policy (GPO), DNS, DHCP, and file/print services. * Perform user administration, permissions/NTFS management, and shared resource troubleshooting. * Assist with backup verification, patch management, and monitoring/alert response via RMM. Networking * Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VLANs, VPN, and wireless connectivity. * Basic configuration and troubleshooting of firewalls, switches, and access points [e.g., SonicWall, Meraki, Ubiquiti, Fortinet]., * 2+ years of hands-on IT support experience, ideally in an MSP or multi-client environment. * Demonstrated Level 2 troubleshooting ability across desktops, laptops, networking, and common business software. * Solid working knowledge of Windows OS, Microsoft 365, Active Directory / Entra ID, and basic networking (TCP/IP, DNS, DHCP, VLANs, VPN). * Hands-on experience with Microsoft 365/Office 365 administration, MDM (Intune or equivalent), and Hyper-V virtualization. * Experience imaging, deploying, and supporting end-user hardware and peripherals. * Strong customer service, communication, and documentation skills. * Valid driver's license, reliable transportation, and willingness to travel between offices and job sites. * Ability to lift and move IT equipment as needed [specify weight if required]. Preferred Qualifications * Relevant certifications, such as: * CompTIA A+, Network+, or Server+ - foundational hardware, networking, and server administration. * Microsoft MS-102 (Microsoft 365 Administrator) - identity, security, compliance, and M365 service management. * Microsoft AZ-104 (Azure Administrator) - Entra ID, virtualization, and cloud infrastructure administration. * Microsoft MD-102 (Endpoint Administrator) - Intune, MDM, and Windows Autopilot deployment. * Vendor certifications relevant to our stack (e.g., SonicWall, Meraki, Fortinet, Ubiquiti). * Experience with RMM and PSA/ticketing tools [e.g., HaloPSA, ConnectWise, Datto RMM]. * Familiarity with [client industry, e.g., construction, healthcare, professional services] environments. ## Description We are seeking a dependable, client-facing Level 2 On-Site Technician to be dedicated to one of our key clients. You will serve as the primary on-site technical resource, spending 3-5 days per week embedded in the client's main office while also traveling to their other offices and job sites as needed. This is a hands-on role for someone who enjoys solving problems face-to-face, building strong relationships, and owning issues from start to resolution., * Act as the on-site point of contact for the dedicated client, providing Level 2 desktop, laptop, mobile, and peripheral support. * Diagnose and resolve hardware, software, network, and connectivity issues escalated from Level 1 or reported directly by end users. * Set up, image, deploy, and decommission workstations, laptops, printers, and other end-user equipment. * Support and troubleshoot Windows (and macOS where applicable), Microsoft 365, Active Directory / Entra ID, and common business applications. * Perform basic server, network, and infrastructure troubleshooting; escalate complex issues to Level 3 or engineering as appropriate. * Manage and document tickets through the MSP's ticketing system, keeping status, notes, and time entries accurate and up to date. * Travel to the client's additional offices and job sites to provide on-site support, installations, and project assistance. * Assist with small projects such as equipment rollouts, moves/adds/changes, and office setups. * Build and maintain strong working relationships with client staff and stakeholders, delivering professional, courteous service. * Follow documented processes, maintain accurate asset and configuration records, and contribute to knowledge base articles. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)