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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Platform Specialist (Contract) - **Company:** INDU LLC dba intiGrow - **Location:** Pittsburgh, PA, United States - **Experience:** Experienced - **Salary:** $60,320.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Agile Methodology, JIRA, Databases, Data Validation, Data Cleansing, Data Deduplication, Data Governance, Microsoft Office, Scrum Methodology, Power BI, Salesforce.Com, SAP CRM, SQL Databases, Information Technology, Data Management, User Administration, Servicenow - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d1ca37e7eb4dedf3 ## About the Role Bachelor's degree in Information Technology, Computer Science, Business, or a related field (preferred). 2+ years of experience supporting CRM platforms. Experience with Salesforce CRM and/or SAP CRM. Knowledge of CRM administration, user management, and security. Experience with data imports, exports, validation, and data cleansing. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and organizational skills. Preferred Qualifications Experience supporting Salesforce.com Administration. Knowledge of SAP CRM migration projects. Experience with CRM reporting and dashboards. Familiarity with Agile/Scrum methodologies. Experience working with marketing campaigns and lead management. Basic knowledge of CRM integrations and APIs. Salesforce Administrator Certification is a plus. Technical Skills Salesforce CRM SAP CRM CRM Administration User Management Role & Permission Management Lead Management Campaign Management Data Imports & Exports Data Governance Data Cleansing Data Validation Account Hierarchy Management CRM Reporting Microsoft Excel Microsoft Office 365 Power BI (Preferred) SQL (Preferred) JIRA ServiceNow Knowledge Base Management Agile/Scrum Ticket Management Systems Soft Skills Excellent Communication Customer Service Analytical Thinking Attention to Detail Problem Solving Cross-functional Collaboration Time Management Organizational Skills Adaptability Teamwork ## Description PPG Global is seeking a detail-oriented CRM Platform Specialist to support the CRM Platform team by managing daily platform administration, data governance, and operational support activities. The ideal candidate will have experience administering CRM systems, maintaining data quality, supporting users, and collaborating with cross-functional teams. This role will support the migration and ongoing operations of SAP CRM to Salesforce.com. Key Responsibilities CRM Platform Administration Perform daily CRM administration, including user account setup, role assignments, permissions, and security management. Monitor CRM system performance and troubleshoot user-reported issues. Manage support tickets, prioritize requests, and provide timely issue resolution. Maintain CRM documentation, knowledge base articles, and standard operating procedures. Data Management & Governance Execute data imports, exports, updates, and mass data maintenance using approved tools. Maintain data quality through validation, deduplication, cleansing, and governance best practices. Manage Leads, Accounts, Contacts, Opportunities, and related CRM objects. Support account hierarchy management, including parent-child relationship maintenance. Perform regular data audits and generate reports for business stakeholders. Lead & Campaign Operations Process inbound lead submissions and ensure accurate lead routing. Perform quality assurance on lead assignment and scoring rules. Support campaign data management and marketing operations. Track operational metrics and identify opportunities for process improvements. Report lead processing trends and operational performance. Collaboration & Project Support Partner with CRM Product Owners, Developers, Sales, Marketing, and Business teams. Participate in Agile sprint planning, stand-ups, and project meetings. Communicate project status, risks, and blockers effectively. 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