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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** The Wireless - **Location:** Quakertown, PA, United States - **Salary:** $45,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Apple Mac Systems, Batch Files, Business Software, Command-Line Interface, CompTIA Security+, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Event Logging, Web Browsers, Information Technology Audit, Networking Hardware, IP Addressing, Virtual Private Networks (VPN), Python (Programming Language), Automation of Marketing, Networking Basics, Network Monitoring, Routing, PCI Data Security Standards, Windows PowerShell, Remote Access Technology, Remote Service Software, Simple Network Management Protocols, Software Deployment, Virtual Local Area Networks, Batch Scripting, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Network Routers, Scripting, Connectivity Problems, Tablet Computers, Firewalls (Computer Science), Microsoft InTune, Network Support, Laptops, Fortinet, Firewall Services Module, Unified Endpoint Management - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=19f3afd9e7989fb2 ## About the Role * Experience in IT support, help desk, NOC, systems support, or network support. * Strong understanding of Windows 10/11 and MacOS troubleshooting. * Hands-on experience with PowerShell scripting. * Ability to read, edit, troubleshoot, and create scripts for IT support and automation tasks. * Knowledge of Windows registry, services, local users/groups, scheduled tasks, event logs, group policies, and system configuration. * Knowledge of basic networking concepts including IP addressing, DNS, DHCP, VLANs, VPNs, Wi-Fi, firewalls, and routing. * Experience troubleshooting printers, browsers, network drives, remote access, and business applications. * Ability to configure and troubleshoot wireless networks and firewall rules. * Comfortable using remote support tools and RMM platforms. * Strong documentation and ticketing skills. * Ability to communicate technical information clearly to non-technical customers. * Strong problem-solving skills and attention to detail. * Ability to manage multiple customer issues and projects at the same time. Preferred Qualifications * Experience with PCI DSS compliance or payment card environments. * Experience with Python, batch scripting, command-line tools, or other scripting languages. * Experience with Fortinet firewalls, Grandstream networking equipment, or similar firewall/access point platforms. * Experience with Microsoft 365, Active Directory, Intune, Group Policy, or endpoint security policies. * Experience with SNMP monitoring, Auvik, ConnectWise PSA/RMM, or similar network monitoring platforms. * Experience using APIs, automation platforms, or custom scripts to improve IT workflows is a plus. * Experience with Windows deployment, software deployment, endpoint configuration, or device provisioning. * CompTIA Security+, Network+, A+, or similar certification preferred. * Experience creating technical documentation, customer-facing instructions, and internal SOPs. Job Type: Full-time, * Network IT: 2 years (Preferred) * Microsoft: 1 year (Preferred) ## Description We are seeking a motivated and detail-oriented Technical Support Specialist to join our growing IT support team. This role is responsible for customer technical support, network monitoring, PCI compliance projects, firewall and access point configuration, endpoint hardening, automation, scripting, and documentation. The ideal candidate has strong troubleshooting skills, experience working with Windows and MacOS environments, networking equipment, remote monitoring tools, and customer-facing technical support. This position also requires hands-on scripting experience using PowerShell, Python, batch files, or similar tools to automate support tasks, improve workflows, and troubleshoot systems more efficiently. Key Responsibilities * Provide Tier 1 and Tier 2 technical support for business customers. * Monitor and manage customer networks, devices, and alerts through RMM, SNMP, and network monitoring platforms. * Troubleshoot Windows and MAC desktops, laptops, printers, tablets, Wi-Fi, and network connectivity issues. * Use of scripting tools such as PowerShell, Python, batch scripting, or command-line utilities. * Configure and support firewalls, routers, switches, and wireless access points. * Assist with PCI DSS compliance projects for Level 4 merchants. * Perform IT audits for PCI environments. * Create and maintain documentation for workflows. * Work with customers over phone, email, and remote support sessions to resolve issues professionally. * Maintain meeting schedules with customers to provide scheduled support. * Escalate complex issues when needed while documenting all troubleshooting steps in tickets. * Coordinate with internal teams regarding equipment, shipping, project status, and customer follow-up. * Maintain accurate ticket notes, customer communication, and project updates. ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)