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# IT Technician

- **Company:** ICS, Inc.
- **Location:** Florence, AL, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Microsoft SharePoint, Software Engineering, TCP/IP, Virtualization Technology, Wireless Networks, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune, Information Technology, Patch Management, Laptops, Network Server, Vmware
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5c123ad2ebd74035

## About the Role

* 2+ years of IT support experience
 * Strong troubleshooting skills with Windows operating systems
 * Experience supporting Microsoft 365
 * Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
 * Excellent communication and customer service skills
 * Valid driver's license with reliable transportation
 * Ability to lift up to 50 pounds and work onsite at client locations

Preferred

 * Experience with managed service providers (MSP)
 * Experience with Microsoft Intune and Azure Active Directory
 * Knowledge of cybersecurity best practices
 * Experience with virtualization (Hyper-V or VMware)
 * Familiarity with backup and disaster recovery solutions
 * CompTIA A+, Network+, Security+, or Microsoft certifications

What We're Looking For

The ideal candidate is:

 * Passionate about technology and continuous learning
 * Professional and dependable
 * Organized with strong attention to detail
 * Able to prioritize multiple tasks in a fast-paced environment
 * A collaborative team player with a positive attitude
 * Dedicated to providing an exceptional client experience

## Description

ICS Technologies is seeking a motivated, customer-focused IT Technician to join our growing team. This position is ideal for someone who enjoys solving technical challenges, working directly with clients, and building a career in the managed IT services industry.

As an IT Technician, you'll provide onsite and remote technical support, install and maintain IT infrastructure, troubleshoot hardware and software issues, and assist with cybersecurity best practices for businesses throughout the region.

Responsibilities

 * Provide Tier 1 and Tier 2 technical support for desktops, laptops, servers, printers, and mobile devices
 * Diagnose and resolve hardware, software, networking, and connectivity issues
 * Install, configure, and maintain Windows workstations and servers
 * Support Microsoft 365 environments including Exchange, Teams, SharePoint, and OneDrive
 * Configure and troubleshoot Active Directory, DNS, DHCP, and Group Policy
 * Deploy and support firewalls, wireless networks, switches, and VPN connectivity
 * Perform onsite service calls and remote support for client environments
 * Install new computer systems, network equipment, and peripheral devices
 * Document work performed in the ticketing system with detailed notes
 * Participate in proactive maintenance, patch management, and system monitoring
 * Assist with cybersecurity implementations and follow security best practices
 * Deliver outstanding customer service while communicating technical information in an easy-to-understand manner
 * Participate in an on-call rotation as needed


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