> Markdown version of [/jobs/ext/1249527-network-operations-center-technician](https://www.wearedevelopers.com/jobs/ext/1249527-network-operations-center-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Center Technician - **Company:** Aditi Consulting - **Location:** Cary, NC, United States - **Experience:** Experienced - **Salary:** $104,000.0 - $110,240.0 - **Contract:** Permanent contract - **Skills:** Computer Literacy, Routing, Computer Network Operations, SC Clearance, Os Ticket, Information Technology, Wireless Technologies, Cisco - **Published:** July 12, 2026 - **Apply:** https://www.careerjet.com/job/usc1404c00e748304d5a40bb2e07e2ae94/eaa ## About the Role * Bachelor's degree or relevant work experience. * Years of Experience: 3-5 years * Fluency in English (written and verbal). * Experience with networking (e.g., routing, switching, and wireless technologies). * Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary). * Ability to obtain Government Confidential Security Clearances * Even better if you have one or more of the following: * A degree in IT. * A degree in Information Technology (IT). * Cisco certification (e.g., CCNA or JNCIA). * Experience in a service provider or a service desk environment. * Understanding of ITIL methodology. * Computer knowledge (ideally with ticketing software). ## Description You exemplify values of integrity, accountability, respect, and excellence in all your work. You're organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while always maintaining a focus on the customer. Responsibilities: * Our customers are at the heart of our business and are one of our key strategies. Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver fantastic service, technology and innovation that will enable their business to thrive. Every person within the GCO has a responsibility to deliver and keep pushing the boundaries for our customers. * When a customer has a problem, you'll be the one to help them out (even if it means getting a little creative), and if you can't fix it, you'll find someone who can. * You'll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience. * The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues. * Maintaining devices in customer networks. * Documenting every interaction using one of many tool sets provided. * Advocating for customers by escalating unresolved issues to the next level of support. * Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed Service Level Agreements (SLAs). * Maintaining user, customer, and departmental confidentiality always., Job Title: Pharmacy Technician - Prescription Benefits and Reimbursement (PBR) Job Description This role focuses on supporting patients, providers, and healthcare partners by ac… + 13 days ago ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)