> Markdown version of [/jobs/ext/1249579-incident-management-analyst](https://www.wearedevelopers.com/jobs/ext/1249579-incident-management-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Incident Management Analyst - **Company:** TekCommands Inc - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Salary:** $140,600.0 - $186,360.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Data Visualization, Microsoft Office, Office Suite, Microsoft PowerPoint, Power BI, Tableau (Software), Mttr, Servicenow - **Published:** July 12, 2026 - **Apply:** https://www.careerjet.com/jobad/us6830ce006741af7c61b549984e7a4e6a ## About the Role Top 3 Skills Required * Incident Management (ITSM/ITIL) Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution. * ServiceNow Reporting & Analytics Creating dashboards, reports, analyzing incident trends, MTTR, SLA metrics, and providing actionable insights. * Reporting & Presentation Skills (PowerPoint/Office Suite) Developing executive-level presentations, visualizing data, and communicating service performance to leadership. We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends. The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)