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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** BINGHAMTOM UNIVERSITY - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** AutoCAD, Autodesk Autocad - **Published:** July 12, 2026 - **Apply:** https://www.themuse.com/jobs/autodesk/senior-technical-support-specialist-eni-emea-shift?utm_source=uconnect ## About the Role * Bachelor's degree or equivalent experience in Civil, Architecture, Mechanical, or a related field. * Competent knowledge in Civil 3D with 5 or more years of overall experience. * Knowledge and work experience in ReCap, Infraworks, and Vehicle Tracking is an added advantage. * Proficiency or familiarity with Construction and BIM industry needs and workflows. * Proficiency in the English language is a must (written and verbal). * Able to manage several projects and technical requests simultaneously, setting the right priorities. * Strong troubleshooting and analytical skills. * Exceptional team player skills * You build customer relationships and gain insights into their needs * You identify opportunities that benefit our customers and build solutions to meet their expectations * Demonstrable capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed ## Description We are hiring a Senior Technical Support Specialist for EMEA shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their CIVIL 3D. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Then we would like to hear from you! You will resolve customer issues reported to Autodesk by multiple modalities and other channels and document them in our Knowledge Base. You may also be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk University., * Resolve customer issues reported to Autodesk by chat, phone, web, online forums and other channels * Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation * Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system * Priority handling and escalation of important issues and monitoring of service level compliance * Solve complex problems of diverse scope by taking a new perspective on existing solutions and applying knowledge of best practices in practical situations. * Document support interactions in a company-wide case management system * Perform root cause analysis, identify issue trends & maintain support insights * Assist team on challenging cases & enable cross team collaboration * Actively manage personal backlog of support requests * Should possess strong escalation handling skills * Influence product management and product development to make improvements * Solve complex problems of diverse scopes by taking a new perspective on existing solutions and applying knowledge of best practices in practical situations. * May also have accountability for leading and improving on-going processes. * Work independently, with close guidance given at critical points. * May begin to act as a mentor or resource for colleagues with less experience. ## Related Videos - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)