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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support - M365 - **Company:** Plasti Dip International, Inc. - **Location:** Boston, MA, United States (Remote available) - **Experience:** Starter - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, System Configuration, Virtual Private Networks (VPN), Microsoft Office, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Microsoft InTune, Microsoft Onedrive, SAP MDG, Casper Suite, User Administration, User Accounts - **Published:** July 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=68f55db81f122b96 ## About the Role Certification: Office 365 Cert (Highly Preferred) Notes: Remote , Boston, MA- will need to be able to reach the office in 30 minutes to support any tech emergencies if needed Location & Contract Requirements: · Must be physically located within a 30-minute radius of Boston, MA. · Must have a reliable home internet connection and a dedicated quiet workspace., · 2+ years of experience in an IT Helpdesk, Technical Support, or Junior Sys Admin role. · Strong M365 Experience: Proven track record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings. · Proficient with Active Directory / Microsoft Entra ID user administration. · Strong troubleshooting skills across Windows 10/11 and macOS environments. · Experience utilising MDM tools (e.g., Intune, JAMF) for device deployment is a major plus. ## Description · We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3-month contract. In this dual-focus role, you will provide top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on Microsoft 365 environments. · While this position is primarily remote, you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hands-on hardware deployments, equipment imaging, or urgent on-site troubleshooting. Key Responsibilities · End-User Support & Helpdesk · Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access). · Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness. · Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for off boarding. · Junior Systems Administration & M365 · Handle end-to-end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes. · Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory. · Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users. · Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers). ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Web Scraping, AI Agents, and the Future of Open Source - Kevin Lewis (Apify)](https://www.wearedevelopers.com/videos/1910-web-scraping-ai-agents-and-the-future-of-open-source-kevin-lewis-apify) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)