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# Technical Support Engineer

- **Company:** HireTalent
- **Location:** Boston, MA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $83,200.0 - $93,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, System Configuration, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Office365, Microsoft InTune, Os Ticket, Casper Suite
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=113cd4a8a1f9b427

## About the Role

* 2+ years of experience in IT Helpdesk, Technical Support, Desktop Support, or Junior Systems Administration roles.
 * Strong hands-on experience administering Microsoft 365 (Office 365) environments.
 * Experience provisioning users, configuring mailboxes, assigning licenses, and managing M365 services.
 * Proficiency with Microsoft Entra ID (Azure AD) and/or Active Directory administration.
 * Strong troubleshooting skills across Windows 10/11 and macOS platforms.
 * Excellent communication and customer service skills.
 * Ability to work independently in a remote environment., * Microsoft 365 / Office 365 Certification.
 * Experience with Microsoft Intune, Jamf, or other Mobile Device Management (MDM) solutions.
 * Exposure to endpoint deployment, device lifecycle management, and basic networking concepts.

## Description

We are seeking a skilled and proactive Systems Administrator (Microsoft 365 Technical Support) for a 3-month contract engagement. This role combines Helpdesk Support and Junior Systems Administration responsibilities, with a strong focus on Microsoft 365 environments., End-User Support & Helpdesk

 * Act as the primary technical support contact for remote and local employees.
 * Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 hardware, software, network, and access issues.
 * Ensure high-quality customer service and timely ticket resolution.
 * Provision, image, configure, and ship laptops (Windows and Mac) and peripherals for new hires.
 * Coordinate and manage equipment returns during employee offboarding.

Microsoft 365 & Systems Administration

 * Perform end-to-end Microsoft 365 administration, including:
 * User account creation and management
 * Mailbox configuration
 * License assignment
 * Distribution group and shared mailbox management
 * Manage user access and permissions through Microsoft Entra ID (Azure AD) and/or Active Directory.
 * Configure and troubleshoot Microsoft 365 applications including:
 * Microsoft Teams
 * Outlook
 * SharePoint
 * OneDrive
 * Assist with endpoint management and device deployment activities.
 * Troubleshoot VPN connectivity, Wi-Fi issues, and remote access challenges.


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