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# Software Implementation Manager

- **Company:** Robotic Assistance Devices, Inc.
- **Location:** United States (Remote available)
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Networking Basics, Network Connections, Product Software Implementation Methods
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4f948b22dda7ab34

## About the Role

* Solid IT fundamentals - networking basics, low-voltage systems, and general technical troubleshooting
 * Experience with root cause analysis and technical documentation
 * Comfort working hands-on with hardware deployments as well as software platforms
 * A proactive communicator who follows up without being asked
 * Strong problem-solving skills and a bias toward action
 * Ability to manage multiple client relationships and priorities at once
 * Prior experience in technical support, implementation, IT, or a related client-facing technical role is a plus

## Description

* Monitor device health continuously; when a device goes offline, create a ticket, notify the client with clear next steps, and partner with the hardware team through resolution.
 * Perform root cause analysis on software and hardware issues, and implement corrective and preventive solutions.
 * Troubleshoot low-voltage systems, network connections, and configurations to ensure they meet performance standards within RAD's software platform.
 * Provide on-site and remote support for hardware deployment and system troubleshooting.
 * Oversee integration and testing of RAD's software with proprietary robotics hardware, and manage software updates with minimal disruption to end-users.

Training & Adoption

 * Ensure every client participates in training sessions and device setup calls; record sessions when possible, and distribute guides and reference materials.
 * Deliver hands-on demonstrations and training tailored to each client's needs.
 * Regularly spot-check devices, detections, alarm queues, and login activity to confirm healthy detection rates, minimal false positives, and timely alarm acknowledgment.
 * Conduct quarterly check-ins and recommend refresher training or workflow updates as needed.

Responsiveness & Communication

 * Respond to client communication as quickly as possible; even without an immediate resolution, acknowledge requests and clearly communicate next steps.
 * Deliver clear, concise communication to both technical and non-technical stakeholders.
 * Provide regular progress updates to internal and external stakeholders, maintaining transparency.

Demonstrating Value

 * Ensure detections align with client goals and real-world use cases.
 * Share analytics and reporting consistently, highlighting incidents prevented and security improvements.
 * Gather client feedback, escalate software requests to the development team, and recommend analytics or workflow enhancements accordingly.


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