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# Desktop Support Specialist: Office of Innovative Technologies - UTK

- **Company:** University of Tennessee
- **Location:** Knoxville, TN, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Smart Devices, Peripherals, Computer Equipment, Network Support
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d9c5f1d406d5f222

## About the Role

+ Associate's Degree and 2 years of relevant desktop experience
 + Or, high school diploma and 4 years of relevant desktop experience
 * Knowledge, Skills, Abilities:
 + Broad technical knowledge of wide variety of computer hardware, operating systems, networking, software applications, and peripherals
 + Ability to rapidly triage problems and respond with appropriate solutions
 + Ability to assess & learn new technologies and apply them appropriately
 + Ability to work individually, as a team member, or as a project lead
 + Ability to thoroughly document resolution to technical issues.
 + Excellent customer services skills
 + Ability to complete ACMT training and acquire certification
 + Strong organizational skills

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status., * Education : Bachelors degree

 * Experience : 4 years of relevant experience
 * Knowledge, Skills, Abilities:
 + ACMT certification
 + Ability to develop thorough documentation of processes or issues

## Description

This position is responsible for providing advanced endpoint troubleshooting, of both hardware and software to University of Tennessee systems. This position s erves as a direct customer interface representative to faculty, staff and students; responds to requests for technical assistance via phone, email, or on-site; troubleshoots, supports and repairs hardware, operating systems, software, audio and video, mobile and smart devices; may lead small or special projects and/or supervise personnel for a project; creates documentation and training and mentors other team members and users; requires minimal work quality review and oversight.

 * Provides desktop and networking support to faculty, staff and students via phone, email or onsite - includes wide variety of hardware, operating systems, software applications, peripherals, etc.
 * Configures, installs and/or repairs computer equipment including operating systems and applications
 * Supports users on and off campus, including other IT personnel in units outside OIT and on other campuses.
 * Analyzes technology needs and recommends solutions
 * Researches technical problems/questions and provides solutions that are efficient and effective
 * Proactively pursues emerging technology to apply to and improve our processes
 * Develops and provides training to other team members
 * Creates documentation or knowledge-base articles and instructions for campus users
 * Works collaboratively with other team members providing mentoring or creating documentation or training
 * Performs other related duties as required


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